Reservations Executive

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

An exceptional opportunity presents itself for a Reservations Executive to join the Raffles London at the OWO.

Reporting into Reservations Manager, you will be responsible for the accurate, and efficient execution of hotel room reservations, providing the highest level of personal service. You will process all reservations according to the established hotel requirements. The Reservations Executive will be required to be independent and proactive, acting as in a professional manner on a day-to-day basis, including high demand periods.

Specifically as the Reservations Executive:

• Keeping all booking, credit records and accounts updated and accurate.
• Driving innovation and continuous improvement of the department and the guest experience.
• Implementing and monitoring all processes, procedures, and service standards.
• Liaise with and ensure clear communication channels and methods with all other departments in order to facilitate complete guest service.
• Exceeding guest expectations on a daily basis.
• Communication with staff and guests in a friendly and professional manner.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Who are we looking for?

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within luxury hotels or a similar role
• Proven organizational skills and able to work independently or as part of a team
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
• Able to work within a team
• Ability to multitask and remain calm under pressure
• To be detail-oriented

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).

• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.