- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
ibis Mumbai Vikhroli, Vikhroli, India
__jobinformationwidget.freetext.ExternalReference__
REF43402E
Reservation Manager
Region
MEA SPAC
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Customer Service
- Maintaining guest profile and updating the same on regular basis
- Ensure to interact with the guests & enable the team to understand guest requirements
Financial
- Responsible for maintaining high level of room sales by up selling.
- Adhere to Accor guidelines for all the financial related procedures
- Ensure maximum room occupancy within agreed overbooking policy.
- Ensure to balance the accounts on a daily basis.
Operational
- Adhere to the Standard Operating policies & Procedures.
- Ensure maximum room occupancy within agreed overbooking policy
- Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
- Check the grooming and hygiene of the team.
- Conduct briefing for Reservation team
- Communicates with GSM all information likely to be interest to them
- Closely liaise with Sales & Marketing
- To practice up selling of rooms
- Ensuring that the team strives for achieving the budget and goals of the department
- Ensuring that the guest special requests are taken care of.
- Ensuring that the airport pick up and drop is communicated to team well in time
- Ensuring the all VIP to be marked on the system as VIP
- Making sure that the Opera system does not have double guest profile
- Ensuring that the field picked up in Opera are accordingly to the guest information
- Reports to be in proper manner
- Ensuring that the inventory is properly controlled
Personnel
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
- Ability to accept responsibility;
- Self confidence, motivation, drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically, inductively, and creatively;
- The propensity to recognize and acknowledge other peoples’ ideas.
Other Duties
- Ensure cleanliness of all areas under the supervision
- Helping other department in case of emergency.
Graduation
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
As a Concierge Executive, you will be the face of our organization, providing exceptional service and assistance to clients and guests. Your primary responsibility will be to anticipate and fulfill th
Reference
5e7d74f9-5e7f-4622-baad-19705bdd9b97
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai Jumeirah Beach, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Customer Satisfaction (Guest Feedback, Social Media Review). Financial Performance (Up-selling, Room Revenue, Operation Auditing). Showing Initiative, Problem Solving, Staff Training, Team Leading.
Reference
e28af3b6-f98e-4d2b-a4cb-37c54b7cbe5d
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Jumeirah Beach, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Greet and welcome guests with confidence in a friendly manner and high standard of social skills.Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/
Reference
e7a6460b-0dcd-4d56-8a63-9bcf59945bc6
Expiry Date
01/01/0001
Salary
Location
Pullman New Delhi Aerocity, New Delhi, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
New Delhi
Job Category
Rooms
Description
JOB PURPOSEGuest Service Associate provides guest services, handles the set‐up of daily reservations and check‐in and check‐out of guests. Perform all cashier functions adhering to internal controls g
Reference
7603e2b9-0683-4955-b02f-cb7bb6382bb1
Expiry Date
01/01/0001
Salary
Location
Novotel Visakhapatnam Varun Beach, Visakhapatnam, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Visakhapatnam
Job Category
Rooms
Description
Conduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered an
Reference
b9691bb7-d177-4102-991c-72be60fd4242
Expiry Date
01/01/0001
Salary
Location
Mercure Brisbane Garden City, Upper Mount Gravatt, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Australia
Job Category
Rooms
Description
Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and effi
Reference
269d71ce-63a0-42e7-a690-df4068817105
Expiry Date
01/01/0001
Salary
Location
ibis Melbourne Glen Waverley, Glen Waverley, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Glen Waverley
Job Category
Rooms
Description
Create exceptional Guest Experience’s right across the HotelProactively & reactively respond to in-house guest priorities or requests, helping the Assistant Managers with escalated complaintsBe active
Reference
0ffca8b2-72ab-4dd8-b4cf-c275bfea1796
Expiry Date
01/01/0001
Salary
Location
ibis Bangkok IMPACT, Nonthaburi, Thailand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Nonthaburi
Job Category
Rooms
Description
•Supports the Front Office Manager / Duty Manager in all aspects of room operations, with a focus on Front Office activities and coordination with other departments during night hours.•Overseeing hote
Reference
f2024bf2-caac-49e2-9840-9d65f3678276
Expiry Date
01/01/0001
Salary
Location
ibis Bangkok IMPACT, Nonthaburi, Thailand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Nonthaburi
Job Category
Rooms
Description
Your leadership and organizational skills will be instrumental in maintaining the reputation of our property as a welcoming and guest-focused Hotel for guests attending events at the IMPACT Exhibition
Reference
b8e2b5a2-d0bd-4a1e-a52d-54fc2e974c7b
Expiry Date
01/01/0001
Salary
Location
Pullman Cairns International, Cairns, Australia
Experience Level
Entry Level
Job Schedule
Casual
Brands
PULLMAN
Job type
Permanent
Locations
Cairns
Job Category
Rooms
Description
Our Housekeeping department plays a crucial role in our hotel's success, with Room Attendants responsible for maintaining the immaculate condition of all rooms. Reporting directly to the Executive Hou
Reference
f78bed62-f63f-48f1-9003-486683ef2290
Expiry Date
01/01/0001