Recreation Director

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Spa Director, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Demonstrate Fairmont core values in all interactions
• Provide exceptional leadership and support to the Recreation Departments. Support the spa department in the absence of a spa manager
• Responsible for fitness & membership sales to meet revenue budgets and liaise with the hotel departments for membership operations
• Report to the spa director monthly membership forecasts
• Responsible for recreational activities available to guests (including but not limited to kids club, seasonal events, pools, gym, fitness classes and tennis offerings etc.)
• Maintain full knowledge and monitor recreational department emergency procedures for all incidents, accidents, and other emergencies and apply first aid as needed
• Follow and ensure compliance with all local health department, corporate, hotel, departmental, weather and safety policies and procedures

• Schedule, supervise, direct  and coordinate daily activities of the program for maximum productivity

• Establish, implement and maintain operating procedures to ensure uniformity in our practices for recreation activities.
• Responsible for the development and communication of all group programming that can be used by sales to offer to groups.
• Develop strong relationships with sales, conference services and public relations team to develop programs and ensure their success.
• Ensure promotion of recreation activities throughout the hotel through effective communication.
• Perform all Human Resources functions, according to corporate policies includes finalizing payroll.
• Partner with the Spa Director for marketing and operations development.
• Partner with the Spa Director to develop and monitor the recreational programs operating, capital expenditures and budgets.
• Participate in hotel committees, special projects, events and promotions as required.

• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
• Perform any other duties, tasks, and assignments within your division as required.

Qualifications:

• At least 5 years’ management experience  in membership management is preferred with 3 years directly in a hospitality environment
• Must have the ability to understand financial statements and manage forecast and P&L
• Infant/Child CPR & First Aid and SCARS are required
• Previous experience with creative program development and implementation is required
• Demonstrated leadership skills with a proven track record of effective problem solving skills and demonstrating good judgment
• Exceptional organizational and interpersonal skills with an excellent verbal and written communication skills that demonstrate a strong command of the English language
• Clear hearing, vision & speech is required
• Comfortable directing/monitoring groups of children in educational and recreational activities
• The ability to work well under pressure in a fast pace environment
• Demonstrated skills/hobbies directly related to youth activities (art, sports, music, camping, science, gardening, etc.) is preferred

Physical Aspects of Position (includes but are not limited to): 

• Walking, standing, squatting, bending, twisting, lifting, kneeling, reaching, running, and climbing in outdoor weather conditions
• Environmental Stress: Exposure to UV rays and outdoor elements (cold, pollen, wind, dust), Indoor dust, cleaners, detergents, art paints, art glues, Swimming Pool Chemicals
• Lifting up to 50 lbs
• Applicants must be aware that irregular hours, weekend and public holiday work apply to this position