People & Culture Manager

Join the team at The Balfour - A Morgans Original, a historic Miami Beach landmark since 1940, now managed by Ennismore. The Balfour is an Art Deco gem in the South of Fifth neighborhood with iconic original design touches that feel like a laid-back social hub for guests and the neighborhood.  Be part of a team dedicated to maintaining the hotel’s legacy while delivering outstanding service in this unique and dynamic setting where you can be your best self.

We're looking for a People & Culture Manager to join The Balfour. Under the guidance of the General Manager and the regional People Team, the People & Culture Manager will lead all aspects of the People function such as recruiting, onboarding, engagement and relations to name a few. You'll play a key role in building a team that loves what they do in an environment where people thrive. 

What you'll do...

• Execute the People & Culture Department’s long-term people plan and play a role in its design.  
• Maintain a consistently high level of engagement amongst the team. 
• Champion The Balfour and Ennismore values and behaviors to ensure they permeate all areas of the business. 
• Work with managers to resolve any team issues and concerns promptly. 
• Administer various People & Culture programs across the property, including recruitment & onboarding, benefits communication and administration, training, and recognition programs.  
• Ensure the managers of each department maintain compliance with applicable laws and practices.  
• Exercise strong judgment in evaluating situations and recommending solutions relating to our team.  
• Partner with the Payroll and Finance teams to ensure accurate and timely processing of all information regarding pay & benefits.  
• Use feedback from team surveys, mystery shoppers and your own observations of the team to create, coordinate and lead training initiatives.  
• Develop a program of ongoing team events.  
• Support learning and development programs and initiatives that provide internal development opportunities for team members. 
• Oversee and manage employee disciplinary meetings, terminations, and investigations. 
• Coordinate recruitment efforts with recruiting and hiring managers, including coordinating/attending internal and external job fairs, conducting interviews, accepting resumes and applications, maintaining a flow in an applicant tracking system. 
• Support the onboarding process by providing appropriate onboarding documents, welcoming new hires, coordinating first day and necessary training including safety, policies, new hire orientation. 
• Maintain Team Member files and accurate HRIS system. . 
• Manage termination process, conduct exit interviews and respond to employment related claims. 
• Ensure performance review process is followed from hire through employment; feedback on performance is offered consistently throughout a team member's journey; support is offered and all team members are offered programs to help them discover their best selves. 

What we're looking for...

• At least 3 years of progressive Human Resources experience in a hotel or a related industry, preferably in an upscale or lifestyle brand hotel
• College Degree in Business, Hospitality, or Related field preferred. SHRM certification a plus.
• Thorough knowledge of employment-related laws and regulations required
• Ability to create, implement and monitor hotel and staff goals, strategies and policies
• Excellent computer and system skills, proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel, Outlook, HRIS systems, Canva, Social Media platforms etc. is strongly preferred.
• Ability to quickly learn the organization’s HRIS and other HR platforms
• Ability to prioritize and adapt to the changing needs of the operation.
• Possess a gracious, friendly, and fun demeanor
• You have lots of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them.
• Excellent verbal and written communication skills. Fluent in Spanish and English preferred.
• You have a passion for hospitality, you inspire an enthusiastic guest-centered approach.
• You can turn any situation around into a positive experience for all, guests and team alike.
• You think big and encourage your team to believe.
• You are comfortable with the strategic as well as day to day detail.
• You are able to easily identify and utilize emerging trends and technology to generate revenue. 
• You exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.
• You get things done, independently and skilled at taking decisive action.

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.

Morgans Originals is part of the Lifestyle Collective of Ennismore.  Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart.  Ennismore and Accor entered a joint venture in 2021, creating a new autonomous entity and the world’s fastest-growing lifestyle and leisure hospitality company.