Ops Manager

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About Us:
Novotel Birmingham Centre is situated on Broad Street, in the vibrant heart of Birmingham. Our hotel offers 148 stylish rooms, a modern bar and restaurant, fitness facilities with a sauna, and 9 versatile meeting rooms designed to host events of all sizes.

This is a rare and exciting opportunity to further develop your leadership, organizational, and operational skills, preparing you for your next career milestone in hospitality.

What We Are Seeking:
We are looking for an experienced and dynamic Operations Manager to oversee the hotel’s entire operations, including Food & Beverage, Meetings & Events, Rooms, Guest Experience, Health & Safety, and HR functions. Reporting directly to the General Manager, and acting as their representative in their absence, you will ensure every department operates at its best to deliver an exceptional guest experience.

Your role will focus on managing all aspects of the hotel’s operations, driving service excellence, revenue generation, and cost efficiency, all while fostering a collaborative and supportive team culture.

You Will Stand Out If:

• You are a confident, approachable leader who excels at building rapport and initiating conversations.
• You have extensive knowledge of hotel operations, with proven expertise in managing Food & Beverage, Meetings & Events, and Rooms.
• You bring previous managerial experience and are highly organized, capable of adapting to business demands.
• You are proactive, creative, and bring a great sense of humor to the team.

What You Will Do:

• Oversee the entire hotel operation, including F&B, Meetings & Events, Rooms, Guest Experience, Health & Safety, and HR functions.
• Work closely with Departmental Managers to maintain and exceed service standards, guest satisfaction, and operational efficiency.
• Oversee and manage the hotel’s 9 meeting rooms, ensuring they are optimally utilized and deliver exceptional event experiences.
• Take responsibility for departmental forecasts, budgets, staffing, and costs as though the property were your own.
• Actively participate in monthly reporting and the yearly budgeting process.
• Ensure health and safety compliance remains a top priority across all departments.
• Oversee key HR functions, including recruitment, onboarding, training, and team development.
• Support employee engagement initiatives to foster a positive and motivated work environment.
• Attend management meetings and act as the General Manager’s representative in their absence.
• Drive the success of all hotel operations to consistently meet and exceed guest expectations.

Skills and Experience Required:

• Proven experience in a similar managerial role, preferably within the hospitality industry.
• Strong expertise in Food & Beverage, Meetings & Events, and Rooms operations.
• Hands-on experience in reception, kitchen, and restaurant settings.
• Proficiency in stock-taking, forecasting, rostering, and budgeting.
• Familiarity with Windows 365 applications; knowledge of the Opera system is a plus.
• Relevant certifications, such as a licensee certificate or food hygiene certification, are an advantage.
• Knowledge of HR policies, procedures, and best practices.
• Strong communication and interpersonal skills, with cultural competence to work effectively with diverse teams and guests.

Why Join Us?

• Be part of a globally recognized brand with opportunities for career growth.
• Thrive in a supportive and collaborative work environment.
• Enjoy a competitive salary.
• Gain invaluable experience in a role that prepares you for the next stage in your career.
• Work with a fabulous team at the heart of the hotel
• Accor F&B Discount at any Accor hotel worldwide
• Accor Friends and Family Rates
• Accor Development Program
• Additional holidays with service
• Eye tests
• Meal on Duty