- Full-Time
- Permanent
- Rooms
- ACCOR
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Novotel Manchester Centre, Manchester, United Kingdom
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REF48943P
Night Reception Supervisor Full Time
Region
Europe and North Africa
This vacancy has now expired. Please see similar roles below...
Night Reception Supervisor
Join us at Accor, where life pulses with passion!
Our mission at Novotel Manchester Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell!
A job, a career or a calling - whatever brings you here, we have something for you!
Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
As our next Night Reception Supervisor, you will provide an amazing and heart warming welcome to our guests, connecting with them, and ensuring their stay with us exceeds their expectations. You will make friends, develop a reputation for outstanding service, and learn new skills that will support you in your personal and professional development. You will be leading the team as an all rounder, delivering bar service alongside that warm hello which says to guests 'I belong.'
The role has responsibility for our Night Service across two adjoining hotels. Novotel Manchester Centre and Ibis 96 Portland Street.
You'll be a team player, embracing challenges, with a limitless mindset that reminds all of our guests that we are Accor.
You will be the face of our hotels, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. This might mean, ordering that special dish from the kitchen, or ensuring that drink they want from the bar has that extra special twist. Or even, that their room has that special anniversary sparkle that will make their stay truly special. You will be a passionate individual, dedicated to continuously improving the quality of the hotel's services.
Hospitality is a work of heart,
Join us and become a Heartist®.
We are seeking a dedicated and professional Night Reception Supervisor to join our team in Manchester, United Kingdom. As the Night Reception Supervisor, you will be responsible for overseeing the front desk operations during night shifts over two properties - Novotel Manchester Centre and Ibis 96 Portland Street. You will be responsible for ensuring exceptional customer service, and maintaining the security and efficiency of the hotel during nighttime hours.
- Supervise and lead the night shift reception team, providing guidance and support as needed
- Manage guest check-ins, check-outs, and inquiries, ensuring a smooth and welcoming experience
- Handle financial transactions, including end-of-shift reconciliations
- Respond promptly and professionally to guest requests and complaints
- Coordinate with other departments to address guest needs and maintain hotel operations
- Ensure compliance with hotel policies, procedures, and safety regulations
- Monitor hotel security and respond to emergencies as required
- Prepare and maintain accurate shift reports and guest records
- Train and mentor new night shift reception staff
- Assist in managing inventory and supplies for the front desk area
- Bachelor's degree in Hospitality Management or related field preferred.
- Proven experience in hotel reception or similar customer service role
- Previous supervisory experience in a hospitality setting
- Excellent communication and interpersonal skills
- Strong leadership abilities and team management experience
- Proficiency in hotel management software and computer systems
- Demonstrated problem-solving skills and ability to make decisions under pressure
- Exceptional multitasking capabilities and attention to detail
- Experience in cash handling and financial reconciliation
- In-depth knowledge of hotel operations and hospitality industry standards
- Flexibility to work night shifts, weekends, and holidays as required
- Ability to stand for extended periods and assist with light lifting when necessary
Your team and working environment:
You will be working with an established front office team across both properties who will help support your induction into the role.
You will also have access to:
- Complimentary use of our leisure facilities.
- Complimentary stays in our hotels nationwide.
- Complimentary meals on-site in our staff restaurant.
- City Centre parking.
- 50% discount on Accor F&B outlets nationwide.
- Training and Development Opportunities
- The Global Accor Network of over 500,000 Heartists!
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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