Night Guest Service Manager

Novotel Melbourne Glen Waverley is a successful 4.5 star hotel comprising 200 guest rooms, restaurant/bar &  conference facilities, situated in a bustling business district and at the gateway of the Dandenong Ranges!

Position Overview:  

• Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, and special enquiries that guests may have during their stay.
• Effectively manage the daily reconciliation of the hotel’s trading.
• Preparing reports and statistical information in accordance with auditing procedures as required for the finance department.
• Be responsible for the thorough auditing of all the daily revenue and postings to ensure accuracy of reporting.
• Manage the hotel, interact with and assist guests with all requests.
• Working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services.
• Understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.

• Ability to handle all types of guest feedback.
• High level of attention to detail, ensuring accuracy.
• Hands on approach across all departments.
• Hold a valid Responsible Service of Alcohol (RSA) certification.
• Hold First Aid certification.
• Ability to work unsupervised and solo.
• Be available to work between the hours of 11:00pm and 7:00am
• Be available to work a rotating 7 day roster, including weekends and public holidays

What is in it for you:

• Training & development within an experienced team environment
• Career opportunities within our hotel and/or the Accor Group
• Worldwide Accor Hotel accommodation discounts, free on-site car parking, yearly free 1 night’s accommodation plus more
• Free onsite duty meals and car parking

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS