- Full-Time
- Permanent
- THE HOXTON
- Rooms
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HOXTON THE HOXTON SHEPHERDS BUSH, London, United Kingdom
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REF43468L
Night Auditor
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. Chet’s: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd’s Bush.
What you'll do...
- You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way
- Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
- Work with all our teams to make sure we're always busy, and help our Night Manager with any overbooking levels
- Answer phones, sort out requests and anything that might arise time, involving the team as needed - you're the one-stop-shop for our guests to turn to.
What we're looking for...
- It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key
- Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
- You’re looking for a place where you can be you; no clones in suits here
- Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
- You’re not precious. We leave our egos at the door and help get stuff done
- You’re up for doing things differently and trying (almost) everything once
- You want to be part of a team that works hard, supports each other and has fun along the way
What's in it for you...
- Competitive salary
- 19.6 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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