- Full-Time
- Permanent
- RAFFLES
- Food & Beverage
__jobinformationwidget.freetext.LocationText__
Raffles Singapore, Singapore
__jobinformationwidget.freetext.ExternalReference__
REF46011Y
Mixologist
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
This position is available from January 2025 onwards.
The Mixologist is the backbone of the bar operation. They will lead the outlet’s personality and soul. The Mixologist is to assist the Head Bartender where needed in all aspects of the operation. The Mixologist will supervise team members through proactive, interactive and reactive leadership, allowing each member of the team to feel confident and satisfy our guests during their experience.
Primary Responsibilities
Food & Beverage Service
- Develops plans and prioritises, organises and manages resources in order to accomplish business goals within a specific period.
- Maintains the bar training manual and conduct departmental service training in coordination with the Learning and Development Manager.
- Supports review simulation processes and update evaluation criteria for a smooth operation.
- Interacts with guests and colleagues in a friendly and courteous manner.
- Has extensive knowledge of our food & beverage menus.
- Takes orders and is able to confidently offer different menu options and advice.
- Remembers a guest’s preferences to extend a personalised service.
- Takes guest’s food & beverage orders accurately and assures correct input into the Point of Sale system.
- Ability to anticipate a guest’s needs.
- Verifies guest satisfaction with each table during service.
- Serves food and drinks in a timely and efficient manner.
- Makes sure that all products served are accounted for on the final bill before presenting it.
- Clears tables throughout the guest’s experience in accordance with the hotels standard operating procedure.
- Delivers all checks and reports to the appropriate place according to established standards.
- Adjusts service to suit guests’ requests and personalises any interaction with them.
- Uses a Heartist® approach – making guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Ensures service standards and individual performances is aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect and also the outlet’s values.
- Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
- Actively engages in upselling and adds value.
- Ensures outlet hygiene is kept to Raffles Hotel Singapore and HACCP standards.
Overseeing Daily Operations and Achieving Targets
- Maintains the quality and consistency of the beverage program and service within the outlet.
- Able to monitor an operating par stock of OS&E and beverage.
- Adheres to outlets recipes in Material Control.
- Ensures that a maintenance equipment checklist is conducted on weekly basis. Liaising with the Engineering and Housekeeping team as necessary.
- Ensures the outlet and related areas are kept to HACCP and hygiene standards.
- Ensures cleanliness and appearance of the outlet and related areas at all times.
- Supports Raffles Hotel Singapore beverage programs through Public Relations, media and industry outreach.
Provide a Leading and Consistent Guest Experience
- Promotes sales through direct guest contact.
- Constantly obtains guest feedback during operation to ensure satisfaction.
- Assists in building a loyal following and return guest database.
- Handles guest complaints and comments competently and swiftly.
- Delivers an exceptional guest experience in accordance with MOQ, Forbes and LQA Standards.
- Maintains levels of confidentiality and guest, colleague, and operator discretion at all times.
Management and Leadership of Outlet
- Displays cultural affinity and shows empathy to all team members.
- Observes a colleague’s individual performance, grooming and punctuality.
- Assists in recruitment and to induct and train new colleagues.
- Supports project management, including research of equipment, materials, supplies and methods. Sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
- Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
- Checks daily opening and closing duties.
Marketing Plan and Revenue Management
- Able to confidently answer all questions and feedback regarding Raffles Hotel Singapore and respective Food and Beverage outlet.
- Makes recommendations to the Management regarding other potential sources of revenue.
- Implements appropriate and effective measures to improve cost control of expenses and labour.
- Ensures all reports generated are accurate before submission.
Training, Learning and Development of the Team
- Responsible to arrange training for all colleagues in line with established training requirements.
- Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
- Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
- Assists and guides the departmental orientation of new colleagues.
- Adheres to Raffles Hotel Singapore fire and safety, emergency procedures.
- Follows NEA hygiene rules and regulations are met and achieve.
Candidate Profile
Knowledge and Experience
- At least 1 year of experience in craft cocktail programs.
- At least 2 years of supervisory experience with similar standing or profile.
- In-depth knowledge of classic/international cocktails, spirits and hospitality.
- Proficient in Microsoft Office and basic POS management.
- Previous relevant bar experience with a similar standing or profile in a supervisory role.
- Passionate in beverage and cocktail making.
- Strong knowledge of different beverages and techniques.
- Possesses good computer skills (incl. Microsoft Excel in a business environment) and shows the ability to learn new programs and systems quickly.
Competencies
- Dynamic, extrovert, sociable, and avid representing the bar and the Raffles brand.
- Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
- Service oriented with an eye for detail, passion and innovation for Food & Beverage.
- Good presentation and influencing skills.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative in dynamic environment.
- Self-motivated and energetic.
- Builds strong rapport and coordinates approach with other departmental colleagues.
- Creative thinker and solution-oriented.
- Thrive in large-scale operation and high volume operation.
- Has the ability to work under pressure and can work to all set deadlines.
- Shows initiative to identify tasks that need to be completed and takes action to achieve standards of excellence beyond job expectations.
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Mama Shelter Lyon, Lyon, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Lyon
Job Category
Food & Beverage
Description
A l’image de la cuisine de Mamie 👵 dans notre enfance, notre cuisine est généreuse mais de qualité. En ce sens, vous participez à la mise en place des plats et respectez les valeurs de la Mama. Vou
Reference
0e809cfc-2938-4b3c-a338-c5f7bd792b1e
Expiry Date
01/01/0001
Salary
Location
Novotel Monte-Carlo, Monaco
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Monaco
Job Category
Food & Beverage
Description
Sous la responsabilité du Directeur Général, les responsabilités et fonctions essentielles du poste comprennent, sans s’y limiter :Vous êtes le garant de la qualité des prestations servies aux clients
Reference
faebd48f-2ae7-4443-a6b4-d60a4e73581c
Expiry Date
01/01/0001
Salary
Location
L'Isle de Leos - MGallery Collection (Opening June 2025), L'Isle-sur-la-Sorgue, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
France
Job Category
Food & Beverage
Description
Vos futurs enjeux et challenges sont multiples :En tant qu’Hôte.sse d’Accueil Restauration H/F/X, vous serez le premier point de contact de nos clients au niveau du Restaurant et incarnerez l’image de
Reference
e37d040c-6666-49df-8d3e-938746b7caef
Expiry Date
01/01/0001
Salary
Location
Santa Teresa Hotel RJ - MGallery, Rio de Janeiro, Brazil
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Food & Beverage
Description
Atuar em Alimentos & Bebidas, sendo responsável pela gestão dos Pontos de Venda (restaurantes, bares, room service e eventos), visando a satisfação dos clientes e colaboradores, além de garantir o cum
Reference
dc596109-435b-4343-b9cf-ae76034a2094
Expiry Date
01/01/0001
Salary
Location
Contagem, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Contagem
Job Category
Food & Beverage
Description
Atender e servir o cliente no café da manhã / bar / restaurante / loja de conveniência, conforme o estilo da marca de atuação. Estimular as vendas, garantindo a qualidade dos produtos oferecidos, de a
Reference
cc12b1eb-f5ee-4239-b254-040eb69fa9f4
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Food & Beverage
Description
Atender e servir o cliente no café da manhã / bar / restaurante / loja de conveniência, conforme o estilo da marca de atuação. Estimular as vendas, garantindo a qualidade dos produtos oferecidos, de a
Reference
ae32fb2e-4165-4b6e-be25-c43bc5e9c3dc
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Food & Beverage
Description
Atender e servir o cliente no café da manhã / bar / restaurante / loja de conveniência, conforme o estilo da marca de atuação. Estimular as vendas, garantindo a qualidade dos produtos oferecidos, de a
Reference
e595147c-4386-4dc5-a906-f99231c67fbb
Expiry Date
01/01/0001
Salary
Location
ibis São José dos Campos Dutra, Sao Jose dos Campos, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Sao Jose dos Campos
Job Category
Food & Beverage
Description
Executar atividades de apoio à cozinha, auxiliando no pré-preparo e preparo dos alimentos, de acordo com os padrões de segurança alimentar exigidos:Auxiliar e executar o pré-preparo e preparo dos alim
Reference
c5e553bb-2fbd-4008-a698-93f7f05f637c
Expiry Date
01/01/0001
Salary
Location
IBIS CAEN PORTE DE BRETAGNE, BRETEVILLE SUR ODON
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Food & Beverage
Description
Vous aimez la restauration et le contact clientèle, vous aimez travailler en équipe dans un cadre chaleureux, ne cherchez plus ! Vous serez garant de la satisfaction des clients par la qualité de la
Reference
PGVRZ725
Expiry Date
01/01/0001
Salary
Location
Banyan Tree Doha, Doha, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
BANYAN TREE
Job type
Permanent
Locations
Doha
Job Category
Food & Beverage
Description
What you will be doing:Type documents, take meeting minutes, draft letters, and manage correspondence.Support the overall operations of the hotel as needed.Assist the outlet manager in developing poli
Reference
7debd665-a1b0-4f9c-9aa7-808ae167a227
Expiry Date
01/01/0001