Key Account Manager (m/f/d)

Why work for Accor?

Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.​

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.​

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

#WeAreHeartists

To discover the life that awaits you at Accor, visit https://careers.accor.com/.

Are you ready to drive seamless customer integration, enhance operational efficiency, and support the rapid growth of our sales operations? As the Key Account Manager, you will play a critical role in maintaining operational excellence and driving key sales initiatives and growth in a fast-paced environment. This role, based in Vienna, will focus on a client portfolio mainly in Austria & Switzerland.

The Key Account Manager is responsible for driving top-line revenue, loyalty attachment and market share to meet & exceed goals covering transient & groups business from a designated account portfolio within the region assigned. Making sure that Accor programs such as ALL meeting planner, ALL Business Voyageur and other product are introduced to the clients.

The Key Account manager is expected to maintain close contact with Customers and Hotels and act as the central point of contact between Accor and the assigned accounts. In doing so, the Account Manager will be expected to maintain up-to-date Account Plans with annual strategies and goals for each client to drive revenue and loyalty share.

Moreover, the Key Account Manager is responsible for providing coaching, advice and feedback to hotels on the designated account portfolio on a regular basis. Working in collaboration with colleagues across the Global Sales community is key to achieve those objectives.

The CRM tool in place (Salesforce) is the main working tool for the key account manager to track all activities, opportunities and document regular business review meetings with clients. Handling direct group inquiries, client queries, and rates inquiries is also a key task for this role.

Actively participate in industry bodies& associations such as ABTA (Austrian Business Travel Association) and ASTM (Association of Swiss Travel Management) with the aim of progressing Accor’s standing within the industry and to forge partnerships with key contacts that can be leveraged to secure business opportunities for our hotels.

Other tasks, duties, and responsibilities as assigned from time to time by the Direct Manager.

• Bachelor Degree in Business Management, Tourism, or Hotel Management is preferred but not essential
• 5 years’ experience in the hotel industry with a sound understanding of hotel operations, sales, marketing and distribution ecosystem
• Strong account management and relationship building skills
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communication skills
• Proactive, solution and target-oriented perspective

What is in it for you:

• Competitive Salary Package – In accordance with the collective agreement, the minimum base salary for this role is €2,398.00 gross per month. However, the actual salary will be higher, reflecting the candidate’s experience, skills, and qualifications.
• All Heartist Card and other special employee-only prices and offers in Accor hotels across the globe
• Hybrid way of working (2 days in the office + 3 days at home)
• Be based in our Vienna Head Office
• Ticket Restaurant vouchers
• Corporate health management activities
• Access to a comprehensive training catalogue within our Accor Academy
• Option to further develop and grow in- and outside of the region or globally
• Various ESG activities & initiatives

Additional information

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities