Junior Concierge

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

We are seeking a friendly and customer-focused Junior Concierge to join our team in the heart of London, United Kingdom. As a Junior Concierge, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable and enjoyable.

• Respond to guest inquiries and requests promptly and efficiently
• Provide information about local attractions, restaurants, and entertainment venues in London
• Make reservations for dining, transportation, and entertainment on behalf of guests
• Assist with basic administrative tasks, such as answering phones and sorting mail
• Collaborate with other departments to ensure guest needs are met
• Handle guest complaints and concerns with empathy and professionalism
• Maintain a clean and organized lobby area
• Stay up-to-date with hotel services, local events, and attractions to provide accurate information to guests

• Excellent verbal and written communication skills
• Strong interpersonal skills with a friendly and approachable demeanor
• Basic computer proficiency, including familiarity with Microsoft Office suite
• Ability to multi-task and prioritize in a fast-paced environment
• Problem-solving skills and attention to detail
• Knowledge of London's attractions, restaurants, and entertainment venues
• Customer service experience is a plus
• Flexibility to work various shifts, including weekends and holidays
• Ability to stand for extended periods and assist with luggage when necessary

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary, financial incentives and a Loyalty Bonus of £1.300,00 per year.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Make a Difference with Corporate Social Responsibility and be a part of positive change.
• Social Events and Activities.

And that's just the beginning! Join us and let your professional journey be an unforgettable adventure!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit: https://careers.accor.com/