Income Auditor, The Savoy Hotel

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job title: Income Auditor – Accounts Receivable

Department: Finance

Inspired & supported by:  Accounts Receivable & Income Audit Leader

Salary: £35,000 per annum

Your purpose will be: To ensure all income and revenue streams are accurately recorded, and that revenue processes comply with internal audit standards. You will also reconcile credit card payments with recorded revenue, and ensure all discrepancies are investigated and corrected promptly.

You will be accountable for:

• Verifying daily Revenue against the Point of Sale (POS) and Property Management System (PMS), and generating daily reports to be distributed to internal and external stakeholders.
• Posting daily online payments in the PMS
• Reconciling and allocating all credit card postings in the PMS against payments received from the bank, and promptly correcting variances.
• Reconciling and merging operational packs on a weekly basis, ensuring adherence to Internal Audit standards.
• Reconciling daily SK Chase vouchers
• Responding to guest queries within a 48 hour timeframe.
• Processing refunds and allowances in a timely manner, ensuring that adjustments are correctly authorised and comply with the internal audit policy.
• Performing a weekly reconciliation of all room postings for specific F&B outlets
• Posting revenue related month-end journals and reconciling the associated balance sheets.
• Performing any additional tasks as instructed by the Accounts Receivable & Income Audit Leader or Finance Manager.
• Acting in accordance with fire, health, and safety regulations, and following the correct procedures in emergency situations.

 What you will need to do this role? :

• An enthusiastic and positive personality with the ability to build trusting relationships with others.
• Strong communication skills, both written and verbal.
• Excellent administrative and organizational skills with a proven ability to manage multiple tasks effectively.
• Great attention to detail and a focus on producing high-quality work.
• A team player with a high degree of professionalism.
• A commitment to continuous improvement.
• The ability to analyze large amounts of data.
• Professional knowledge of Microsoft Excel and the Microsoft Office suite of applications.
• Preferably studying towards ACCA qualification.
• Previous experience in the hospitality industry.
• Knowledge of Opera Cloud and Silverware systems (desirable).

  Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension, and life assurance
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• English classes, optician reimbursements, and local discounts for F&B and retail