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  1. Full-Time
  2. Permanent
  3. FAIRMONT
  4. Food & Beverage

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Fairmont Copley Plaza Boston, Boston, United States

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REF43006S

In Room Dining Coordinator

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

Discover the life that awaits you at Accor, visit  https://careers.accor.com/

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Employee Benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies.

Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS


Job Description

You provide outstanding service to guests ordering through In-Room dining. You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues and update the team with your various projects.

  • Guide and assist guests over the phone in accurately taking meal orders for room delivery.
  • Suggestively upsell orders to maximize revenues.
  • Assist the team in ensuring accurate and efficient food delivery process.
  • Respond to and handle guest inquiries and concerns.
  • Organize and implement administrative systems and procedures to perform necessary support duties.
  • Serve as a principle source of information for the team.
  • Prepare and maintain Food and Beverage department records.

Qualifications

  • Excellent interpersonal and communication skills in the business language.
  • Must be able to convey information and ideas clearly.
  • Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and basic arithmetic functions. 
  • Ability to prioritize work in an environment with multiple interests.
  • Ability to handle complex and confidential information with discretion.
  • Competency using a variety of computer software.

Additional Information

A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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