Housekeeping Operations Manager

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

We are seeking a passionate and detail-oriented leader to oversee our Housekeeping team, ensuring the highest standards of cleanliness and service. This role involves managing Room Attendants, coaching and developing colleagues, coordinating deep cleaning projects, and maintaining a safe and efficient work environment. The ideal candidate is highly organized, thrives in a fast-paced setting, and has proven leadership experience in Housekeeping or Front Office within a luxury hotel.

Competitive Salary: $64,000 - $66,000 gross annually, based on previous experience & education.

What you will be doing:  

• Supervise, coach, and develop Room Attendants, ensuring high-quality service, cleanliness, and efficiency.
• Manage daily housekeeping operations, deep cleaning schedules, and guestroom inspections while maintaining stocked and organized back spaces.
• Work closely with other hotel departments, attend key meetings, and address guest concerns promptly.
• Enforce workplace safety, oversee WCB, and WHMIS compliance, and promote environmental initiatives.
• Foster team morale through coaching, colleague recognition, and removing barriers to success.

Your experience and skills include:

• Highly organized with a proactive approach to getting the job done
• Proven ability to perform under pressure in a fast-paced, team-based environment and successfully lead a large team
• Minimum 1-2 years of experience at a Supervisory or Manager level within the Housekeeping or Front Office in a luxury hotel
• Computer literate in Property Manager and Microsoft Window applications is required
• Experience with Hotsos program would be an asset
• University degree or college diploma in hospitality management is an asset

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. 

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Hotels & Resorts/The Rimrock Banff and the extraordinary opportunities that exist within our resort!