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  1. Part-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Batman's Hill on Collins, Melbourne, Australia

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REF46772C

Guest Service Agent - Part Time

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Company Description

Hospitality is a Work of Heart at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible. 

Batman's Hill on Collins is a 4-star Accor hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre, restaurant and bar. Offering impeccable service and a welcoming atmosphere, Batman’s Hill on Collins is the ideal venue for guests visiting the city for leisure or work. 


Job Description

We are looking for a part-time Guest Service Agent who has a passion for engaging with and assisting guests and colleagues.  You will support the Front Office Duty Manager with daily tasks at Reception and create a welcoming space for our guests. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group.

Your responsibilities will include:

  • Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
  • Assisting with reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
  • Taking and directing all incoming calls
  • Sharing information about the hotel and the local area with our guests
  • Assisting guests with luggage
  • Maintaining the presentation of the front desk and hotel lobby

Qualifications

  • Availability to work a rotating roster including early mornings, evenings, weekends and public holidays. Occasional overnight shifts may be required.
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment and to prioritise tasks
  • Proficiency in Microsoft Office and good keyboard skills
  • Knowledge of the RMS property management system would be an advantage, however training will be provided for the right candidate
  • Familiarity with Melbourne and the ability to make recommendations to guests is desirable but not essential
  • Current RSA, or willing to obtain prior to commencement
  • You must have current working rights in Australia. We are unable to provide sponsorship for this role.

Additional Information

At  Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand.  Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!

Accor - Careers - Our Philosophy

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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