Guest Service Agent

Join our team at Pullman Cairns International, a distinguished hotel located in the heart of Cairns City. With stunning waterfront and mountain views from 324 beautifully appointed rooms, tropical pools, a serene wellness spa, and 2700 sqm of versatile event space, we provide guests with unmatched luxury and flexibility for relaxation, business, or adventure.

As part of the renowned Accor Group, we are dedicated to delivering exceptional guest experiences and upholding the highest standards of service. We are looking for an enthusiastic Guest Service Agent to help us craft unforgettable moments for our guests.

In this role, you will create a welcoming experience for our guests from arrival to departure through thoughtful, personable, and genuine hospitality. You’ll handle requests with a smile, ensure accurate reservations and billing, and play a key part in maximizing occupancy and revenue. Additionally, you'll manage phone calls, coordinate transportation and luggage services, recommend local attractions, and assist with portering duties as required.

You will have the opportunity to build meaningful connections with our guests and set the standard for exceptional service. If you’re passionate about delivering outstanding hospitality, we invite you to join our dynamic team at Pullman Cairns International.

We are seeking candidates who are eager to grow and develop within our team and are committed to making a positive impact for a year or longer. We value:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team
• Strong computer skills, with experience in Opera Cloud being highly beneficial
• Available to work within a rotating roster, including weekends, holidays and nights

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.