- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
__jobinformationwidget.freetext.ExternalReference__
REF43955S
Guest Service Agent - Full Time
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
Who we are…
A sanctuary of style located on the doorstep to Chadstone – The Fashion Capital, the Hotel Chadstone Melbourne MGallery provides guests with the perfect luxury escape that is unique and without comparison. Five star luxury and glamour creates the perfect setting for our team to create magical moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.
What you’ll be doing:
As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, luggage assistance, and responding to guest requests - whilst at the same time, creating stories that stay.
- Be the first point of contact and greet guests with a warm welcome every time
- Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
- Make the check-in, check-out process run smoothly
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
- Ensure the security of our guests and their possessions
- Handle guest complaints in a positive manner escalating as required
- Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
- Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience
What we can offer you:
- A fun work environment where your job is simply to make people happy!
- A genuine sense of community… our team is one big family
- Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city
- Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
- If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
- Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day
What we're looking for:
- An energetic, team-focused and can-do attitude
- Enthusiasm to connect with guests and to hear their story
- Exceptional communication skills both written and verbal
- High level of computer literacy
- Excellent attention to detail
- The ability to work across a 7 day roster - evenings, mornings and weekends
What’s in it for you
- Great benefits - worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts (at selected stores), free nights’ accommodation on your anniversary with Accor, Employee Assistance Program, discounted health insurance
- Live in Melbourne's South-East? Work close to home and avoid the CBD
- Endless learning & career development opportunities with Australia's largest hospitality group – Accor
- Industry-leading training and development opportunities with Accor Academy
- Be part of a dynamic hotel environment with a supportive and fun team
Apply now to begin your journey with Hotel Chadstone Melbourne MGallery, we look forward to receiving your application.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Novotel Abu Dhabi Gate, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Abu Dhabi
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Reference
699126c8-0179-4389-ad0c-8f14ee1c0a2d
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS RESIDENCES ABU DHABI, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Abu Dhabi
Job Category
Rooms
Description
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Register and process check in for all arrivals. 1.1.2 Handle guest check outs efficiently and professionally. 1.1.3 Update guest information into
Reference
988265f5-6e39-40b9-80ee-2e83cdf3d453
Expiry Date
01/01/0001
Salary
Location
MOVENPICK RESORT & SPA BINTAN LAGOON, Lagoi, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Indonesia
Job Category
Rooms
Description
Responsible for the entire operations, staffing and equipment of the Housekeeping Department Delegates to and supervise all staff within the Department and assist them in preparing work schedules. C
Reference
e96235a1-3a61-4348-bd87-d5555ac8cd29
Expiry Date
01/01/0001
Salary
Location
FAIRMONT MUMBAI, Mumbai, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
Job PurposeThis position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of serv
Reference
a40b29df-4a28-492d-b239-b3e566a1fe52
Expiry Date
01/01/0001
Salary
Location
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
Fairmont Gold Attendant The Fairmont Gold Lounge Attendant is responsible for providing the highest level of anticipatory food and beverage service to our guests. You will be the person that knows our
Reference
76cc9876-c5d0-4ee4-82df-417241086373
Expiry Date
01/01/0001
Salary
Location
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Wailea-Makena
Job Category
Rooms
Description
Job Title: Suite Attendant (Full-time)Hourly Rate: $25.00As a Suite Attendant, you lead from the heart and make our guests feel special by creating and maintaining a comfortable, inviting and clean a
Reference
24841387-1232-4b13-84f9-5d7dd22393c8
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Rooms
Description
As a Royal Service Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their de
Reference
6327cd33-8b55-408e-90b9-6c60ae4bb85a
Expiry Date
01/01/0001
Salary
Location
Fairmont El San Juan Hotel, Carolina, Puerto Rico
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Carolina
Job Category
Rooms
Description
The Fairmont El San Juan Hotel Extra Housekeeper is responsible for the overall cleanliness and sanitization of rooms, restaurant, casino, public areas, offices, front and back of the house. This role
Reference
9f2590a1-3ee8-4190-a160-47b33215a33d
Expiry Date
01/01/0001
Salary
Location
Pullman São Paulo Vila Olimpia, São Paulo, Brazil
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Assegurar a qualidade da experiência da hospedagem, antes, durante e depois da estada do cliente, de forma personalizada, contribuindo para sua fidelização. Dar ao hóspede a escolha entre a independê
Reference
53d50b1d-af40-42f9-89f2-793a0d6bf4f9
Expiry Date
01/01/0001
Salary
Location
Fairmont Dallas, Dallas, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Dallas
Job Category
Rooms
Description
Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures th
Reference
98dbd193-c0f4-4360-b31f-35ab5cdc4c11
Expiry Date
01/01/0001