Guest Relations Officer

The candidate must be able to:

• Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
• Achieve Quality Audit result of 95% and above through consistent documented trainings
• Keep VIP folders ready for VIP arrivals and All inclusive Arrivals  (Reg.-cards, room keys, welcome letter)
• Assist and process check in/out for VIPs guests efficiently and professionally.
• Escort guests to their rooms and conduct Room Orientation.
• Update guest information into the computer after a complete check in.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
• Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure that all messages, mails and packages are delivered to the guest room.
• Assist at the Information counter and Business centre & M Lounge as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

• Proficiency in English (verbal and written), a second language an asset.
• Previous customer-related experience preferred.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment

Russian Speaker