- Full-Time
- Permanent
- NOVOTEL
- Rooms
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Novotel Rio de Janeiro Leme, Rio de Janeiro, Brazil
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REF2072G
GUEST RELATIONS
Region
Americas
Somos a Accor. Somos líderes mundiais em Hospitalidade Aumentada. Somos mais de 230.000 especialistas em hospitalidade colocando as pessoas no centro do que fazemos, criando novas conexões e emoções para nossos hóspedes, nutrindo uma verdadeira paixão pelo serviço e conquistas além dos limites.
Tudo o que vem faz do coração, e é por isso que somos os maiores na arte de receber, conectar e servir. Somos muito mais do que acomodação e hotéis. Nossa promessa é superar todas as expectativas, promovendo inclusão, cuidado e um serviço impecável. Estamos atentos ao mundo, ao que as pessoas procuram.
- Estabelecer relação calorosa, elegante e personalizada com os clientes, atuando como agente facilitador de serviços, durante a sua estada.
- Coordenar o fluxo do atendimento de todos os VIP’s: elaborar a planilha diária, criar cartas manuscritas de acordo com o perfil de cada hóspede, designar apartamentos de acordo com as preferências dos hóspedes, inspecionar de forma detalhada por amostragem os apartamentos.
- Assegurar a satisfação dos clientes (RPS), através de ações de melhoria continua baseadas nas experiências dos clientes.
- Incentivar a postagem de comentários positivos no Trust You e Trip Advisor.
- Experiência com atendimento ao público
- Rotinas de recepção (check-in/check-out)
- Inglês e Espanhol Fluente
- Superior Completo em Hotelaria, Turismo, Administração ou áreas afins
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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