- Full-Time
- Permanent
- RIXOS
- Rooms
__jobinformationwidget.freetext.LocationText__
Rixos Premium Saadiyat Island, Abu Dhabi, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF45401Z
Guest Relation Supervisor (Russian Speaker)
Region
Luxury & Lifestyle
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What’s in it for you:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Ensures that all activities adhere to and support the hotel’s quality standards.
- To maintain and achieve a high Customer Satisfaction Score for the department.
- Conduct Staff appraisals annually and quarterly.
- Requires to set a high example at all times in regards to punctuality, appearance, courtesy, performance, attitude, team work, guest and staff relations, observance of company's rules and regulations, loyalty to management and inter-departmental co-operation.
- To supervise the day-to-day operation of the guest relations department to ensure high standards of service and guest care at all times.
- To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation.
- To be constantly proactive in anticipating guest needs & requirements and to demonstrate a high & consistent level of service at all times.
- To carry out duties of the Guest Sevice Agents if required.
- To motivate, lead and ensure the continuous improvement of the team to achieve the company's vision and goals.
- To carry out and supervise regular departmental training and cross training of staff members from other hotel departments.
- To meet and carry out training records/summary within the department as required by the group.
- To maintain and distribute the staff attendance summary sheet.
- Reply to guest letters and queries.
- Respond to internal and external guest complaints in a professional manor.
- To carry out Guest Services Manager’s coverage as and when required.
- To ensure to maintain the lobby and guest are being assisted by colleagues.
- To oversee the organisation of the guest cocktails and communicate approximate number of attendees to the relevant department.
- Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs.
- Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.
- To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager if required.
- University Degree in Hotel Management
- Previous experience in guest relations, customer service, or hospitality, typically 3-5 years in a 5 star hotel (Supervisory or leadership experience is often preferred)
- Proficiency in hotel management software and systems (e.g., PMS, CRM).
- Familiarity with Opera System and Microsoft Office Suite (Word, Excel, Outlook).
- Proficiency in English; additional languages are a plus.
Your team and working environment:
- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
- At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Fairmont El San Juan Hotel, Carolina, Puerto Rico
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Carolina
Job Category
Rooms
Description
Responsible of the administrative and clerical tasks of the housekeeping department. Works a liaison between the housekeeping department and other departments. Oversees housekeeping office, answers an
Reference
480faded-35bb-4fd4-a517-6461ef651a00
Expiry Date
01/01/0001
Salary
Location
Fairmont El San Juan Hotel, Carolina, Puerto Rico
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Carolina
Job Category
Rooms
Description
Fairmont El San Juan Hotel Assistant Housekeeping Manager helps in the direction of all Housekeeping activities ensuring compliance with Fairmont Standards of products and services
Reference
3fad7507-c792-480b-8706-52cbe4581588
Expiry Date
01/01/0001
Salary
Location
Fairmont Copley Plaza Boston, Boston, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Boston
Job Category
Rooms
Description
It is the primary responsibility of the Guet Services Manager to assist to oversee all aspects of the Front Office Staff, in order to ensure quality guest satisfaction and operational efficiency.Appro
Reference
d9455d7c-06d4-4815-9076-6dcfa31ae865
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
As a Expeditor you will act as an ambassador of our hotel for all guests by delivering a superior arrival and departure experience. Interact with guests and colleagues on a daily basis, providing cour
Reference
64080780-2167-4019-a792-65be1f5da644
Expiry Date
01/01/0001
Salary
Location
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Hamilton
Job Category
Rooms
Description
Summary of Responsibilities:Reporting to the Director of Laundry Operations, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional,
Reference
9b6c7c7b-6719-4969-b598-c0324f017ad6
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
Enjoy all that the great outdoors has to offer? Then what better way to further your career in hospitality then to join the Overnight Housekeeping team at the Fairmont Chateau Lake Louise? Enjoy the g
Reference
44e23c92-f179-4ddf-9031-e96e2d121785
Expiry Date
01/01/0001
Salary
Location
IBIS PARIS PORTE DE BERCY, CHARENTON LE PONT
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Charenton Le Pont
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Ibis Budget Paris Porte de Bercy, situé à Charenton-le-Pont, un(e) Réceptionniste de nuit F/H en CDI 39/semaine. ● Lors du travail de nuit, vous êtes respons
Reference
PGZVA814
Expiry Date
01/01/0001
Salary
Location
Fairmont San Francisco, San Francisco, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
San Francisco
Job Category
Rooms
Description
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interperso
Reference
20760991-f603-4de1-bc01-b0cc58b2ce89
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Zurich Langstrasse, Zürich, Switzerland
Experience Level
Associate
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Zürich
Job Category
Rooms
Description
How does your working day look like...Du bist ein empathischer Gastgeber und stehst deinen Kollegen mit einem ansteckenden Lächeln bei, wenn mal wieder alle Gäste gleichzeitig zum Check-In einlaufenDu
Reference
c2d64bf0-5334-4d94-98f4-18ec2fdf0fd3
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Zurich Langstrasse, Zürich, Switzerland
Experience Level
Associate
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Zürich
Job Category
Rooms
Description
How does your working day look like..At the reception, you’ll make sure that guests aren’t just contented, but enthusiasticYou’ll always keep your cool – even when all the guests turn up to check in a
Reference
6e3aacb0-06cf-4713-a4a8-45efe477312a
Expiry Date
01/01/0001