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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Mercure Maldives Kooddoo Resort, Mercure Maldives Kooddoo, Maldives

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REF43655G

Guest Experience Manager

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

This position has as key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and supporting GM on achieving positive results and Guest Experience targets. She/He will ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand essentials (standards) and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction and loyalty.


Qualifications

  • Bachelor’s Degree in Hospitality or related areas
  • Strong user knowledge of Microsoft Outlook and Microsoft Office tools;
  • Experience in 5-star Hospitality required
  • Strong background in hotel operations (minimum of 5 years in hotel operations including at least 2 years as a Duty Manager / Assistant Manager position)
  • Strong experience with the setup and management of a Quality Management System;
  • Experience in partnering and working closely with different stakeholders at various levels

 


Additional Information

  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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