- Full-Time
- Permanent
- IBIS
- Rooms
__jobinformationwidget.freetext.LocationText__
ibis Casablanca City Center, Casablanca, Morocco
__jobinformationwidget.freetext.ExternalReference__
REF29650M
GOUVERNANTE GENERALE
Region
Europe and North Africa
Pourquoi travailler chez Accor ?
Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.
Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.
En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.
Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS
- Superviser et coordonner les activités du département de l'étage, y compris les femmes et hommes de chambre, les équipiers de lingerie et les équipiers de nettoyage.
- Garantir la propreté et la présentation impeccables des chambres, des espaces publics et des couloirs, conformément aux normes IBIS
- Assurer la gestion efficace des stocks de linge, de produits d'entretien et de fournitures nécessaires à l'entretien des chambres et des espaces communs.
- Former et encadrer les membres de l'équipe, en veillant à ce qu'ils fournissent un service exceptionnel et respectent les normes de qualité.
- Coordonner les horaires de travail de l'équipe pour répondre aux besoins opérationnels
- Participer à la gestion du budget départemental, y compris la maîtrise des coûts et la rentabilité.
- Gérer les plaintes des clients de manière efficace et proactive, en recherchant des solutions pour assurer leur satisfaction.
- Travailler en étroite collaboration avec les autres départements, notamment la réception, la maintenance et la restauration, pour garantir une expérience client fluide et harmonieuse.
- Expérience antérieure en tant que gouvernant(e) ou dans un poste similaire au sein d'un hôtel
- Excellentes compétences en gestion d'équipe et en communication.
- Sens aigu de l'organisation, de l'attention aux détails et de la propreté.
- Capacité à travailler sous pression dans un environnement exigeant tout en maintenant un service de qualité exceptionnelle.
- Connaissance des normes de l'industrie hôtelière est un atout.
Votre équipe et votre environnement de travail :
En quelques mots, présentez l’équipe, l’établissement ou l’environnement de travail qui reflète la culture de l'équipe
Note : Vous pouvez inclure ici les spécificités locales ou les critères légaux, tels que le permis de travail.
Notre Engagement Diversité & Inclusion :
Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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