- Full-Time
- Permanent
- Executive & Hotel Management
- ACCOR
__jobinformationwidget.freetext.LocationText__
Vivari Hotel and Spa by Mantis, Johannesburg, South Africa
__jobinformationwidget.freetext.ExternalReference__
REF31699X
General Manager - Vivari Hotel & Spa by Mantis
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
General Manager
Reporting to the Vice President of Operations, the General Manager will lead strategic planning, ensuring the successful operation of the resort. The role encompasses fostering a culture of excellence, diversity, and inclusion among staff, prioritizing exceptional guest experiences, and driving financial goals. His/her leadership extends to community engagement, maintaining strong relationships with local stakeholders, shareholders, and serving as a brand ambassador for Mantis. He/she will champion sustainability and eco-tourism initiatives, integrating responsible practices into our operations. The aim is to achieve operational excellence, ensure guest satisfaction, promote environmental care, and set a benchmark in the hospitality industry.
Key Responsibilities:
- Operational Management: Oversee the day-to-day operations of the hotel & spa, and develop and implement operational policies, procedures, and protocols to ensure efficiency and compliance with regulatory requirements. Monitor and assess key performance indicators (KPIs) to pinpoint areas for improvement and implement strategies to enhance operational efficiency. Uphold elevated standards of cleanliness, maintenance, and safety throughout the property.
- Guest Relations: Champion a culture of outstanding customer service and guest satisfaction by overseeing daily operations and maintaining rigorous standards of cleanliness, maintenance, and safety. Promptly address guest inquiries, feedback, and complaints, resolving issues effectively to ensure positive outcomes. Introduce initiatives aimed at enhancing guest experiences and cultivating loyalty, such as personalized services, special promotions, and amenities.
- Financial Management: Formulate annual budgets and financial plans, forecasting revenue and expenses to achieve profitability objectives. Monitor financial performance closely, analysing variances and implementing corrective actions as necessary. Engage in negotiations with suppliers, vendors, and service providers to enhance cost-effectiveness and ensure high service standards.
- Human Resources Management: Source, train, and foster a proficient team, nurturing a culture of cooperation, accountability, and ongoing growth. Conduct routine performance evaluations, offering feedback, coaching, and assistance to team members. Execute strategies to engage employees, recognising and rewarding achievements while fostering a conducive work environment.
- Marketing and Sales: Craft and implement marketing strategies to elevate occupancy rates, boost revenue, and strengthen the hotel & spa's brand image. Collaborate with the sales team to pinpoint and pursue avenues for business expansion, including corporate partnerships, group reservations, and special events. Stay abreast of market trends, competitor actions, and customer preferences to tailor marketing and sales approaches accordingly.
- Regulatory Compliance: Guarantee adherence to relevant legislation, regulations, and industry norms, covering aspects such as health and safety, employment, and licensing prerequisites. Uphold meticulous records and documentation to underpin regulatory compliance efforts, conducting periodic audits and inspections as deemed necessary. Instigate risk management protocols to alleviate potential liabilities and ensure a secure and safe environment for both guests and staff members.
- Strategic Planning and Leadership: Craft and implement strategic plans and initiatives to drive business expansion, refine operational efficacy, and fortify the competitive positioning of the hotel & spa. Furnish visionary leadership, inspiring and motivating the team to achieve organisational aims and objectives. Foster an environment conducive to innovation and perpetual enhancement, encouraging feedback, creativity, and initiative among team members.
- Internal & External Communication: Foster and maintain strong communication and collaboration with the owning company and ensure alignment of goals and objectives. Provide regular updates on the hotel operations and performance, and work closely to address any challenges or opportunities. Uphold the values and standards of Mantis, contributing to a mutually beneficial partnership.
- Work Experience: Preferably a South African citizen in the role of General Manager in a high-end hotel in the Middle East and South Africa, with a strong background in Sales.
- Education: Diploma or Degree preferably in hospitality or a related field, with a commitment to ongoing learning.
- Communication Skills: Fully proficient in English, with excellent communication and presentation abilities.
- Sustainability Passion: Dedicated to sustainability, environmental care, eco-tourism, and creating unforgettable experiences.
- Leadership: Proven leadership, organizational, and people skills, along with strategic thinking and excellent presentation abilities. Demonstrated ability to lead effectively, promote positive employee relations, and maintain a harmonious workplace.
- Business Acumen: Focused on results, with a commitment to quality guest service and team building. Familiarity with budgeting, forecasting, profit and loss analysis, and a creative and innovative approach.
- Profile: Projects a professional demeanor and strategic outlook, highly organized with an entrepreneurial mindset. Engaging, friendly, and charismatic, with a natural ability to connect with guests/colleagues. Performs well under pressure, analyzes and resolves issues, and exercises sound judgment.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Ähnliche Jobs
Salary
Location
The Savoy, London, United Kingdom
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
London
Job Category
Executive & Hotel Management
Description
Job Title: Hotel Manager Inspired and Supported by: General Manager Your purpose will be: The Hotel Manager is responsible for the day-to-day operation of The Savoy.To ensure the deli
Reference
4407006f-8a91-4661-87ee-0f417066c2ea
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Executive & Hotel Management
Description
Assessorar o Gerente Geral na administração do hotel, de modo a garantir a qualidade na prestação de serviços e o atendimento aos padrões de ocupação e custos requeridos. Apoiar na tratativa com inves
Reference
64b6bcc3-068c-4c31-bacb-f9336ba6fd92
Expiry Date
01/01/0001
Salary
Location
Mercure Jakarta Simatupang, South Jakarta, Indonesia
Experience Level
Executive
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
South Jakarta
Job Category
Executive & Hotel Management
Description
Develop, recommend, implement and manage the operational department’s annual and long term goalsConduct daily briefing with management on current key activitiesEnsures optimal compliance with corporat
Reference
d5a58383-0dcf-41d6-a8ab-00b3a52cccfb
Expiry Date
01/01/0001
Salary
Location
Fairmont La Marina Rabat Sale Hotel And Residences, Rabat, Morocco
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Rabat
Job Category
Executive & Hotel Management
Description
General Manager Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfacti
Reference
7b91b825-b196-448e-b7cc-121fb412c536
Expiry Date
01/01/0001
Salary
Location
ibis Bengaluru City Centre, Bengaluru, India
Experience Level
Director
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Bengaluru
Job Category
Executive & Hotel Management
Description
The Operations Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer (guests, Heartists and corporate)satisfaction and quality service
Reference
f48645be-7302-4345-b85b-c8e6ac477b96
Expiry Date
01/01/0001
Salary
Location
ibis budget London Barking, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
London
Job Category
Executive & Hotel Management
Description
As our next Assistant Manager, you will be,Passionate about guests and delivering great service.Have a strong level of knowledge and experience across the operations.Have a hands-on approach, are orga
Reference
1af869be-b624-46be-a3ae-1d30a98ac171
Expiry Date
01/01/0001
Salary
Location
Bangkok, Thailand
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Bangkok
Job Category
Executive & Hotel Management
Description
Manage hotel operations to maximize profitability and to ensure superior guest experience.Identify and implement strategic performance drivers to optimize commercial performance and attract a diverse
Reference
5dee9b0e-30d3-4ceb-a604-c11d6b3c180c
Expiry Date
01/01/0001
Salary
Location
Phuket, Thailand
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Phuket
Job Category
Executive & Hotel Management
Description
Manage hotel operations to maximize profitability and to ensure superior guest experience.Identify and implement strategic performance drivers to optimize commercial performance and attract internati
Reference
3cea2d60-ec51-42e9-b433-a7c2fa8bb068
Expiry Date
01/01/0001
Salary
Location
Phnom Penh, Cambodia
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Phnom Penh
Job Category
Executive & Hotel Management
Description
Manage hotel operations to maximize profitability and to ensure superior guest experience.Recommend, develop and implement long term goals and plans to maintain and attract customers.Create a perfor
Reference
93f0cdc0-145b-471d-a0c0-8d7931c25bea
Expiry Date
01/01/0001
Salary
Location
Fairmont Royal York, Toronto, Canada
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Toronto
Job Category
Executive & Hotel Management
Description
As the Director of Rooms, you’ll play a pivotal role in defining the guest experience at Fairmont Royal York. In this role, you won’t just manage rooms—you’ll define what makes our hotel stand out. Yo
Reference
fbee59ff-7494-4f67-a3bd-a7061b579cca
Expiry Date
01/01/0001