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  1. Full-Time
  2. Permanent
  3. MOVENPICK
  4. Rooms

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Mövenpick Doha, Doha, Qatar

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REF49013I

Front Office Supervisor

Region

MEA SPAC



Company Description

Contemporary, convenient and perfectly positioned, the upscale Mövenpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.


Job Description

As a Front Office Supervisor, you will play a crucial role in ensuring smooth operations at the front desk while providing guests with a memorable experience. You will be responsible for guest registration, managing room availability, processing payments, and addressing guest inquiries. You’ll also collaborate with all departments, ensuring that operational processes are efficient and that guests’ needs are met promptly and professionally.

This role requires strong leadership, excellent communication skills, and a passion for customer service.

Key Responsibilities:

  • Greet, register, and assign rooms to guests with efficiency and a friendly demeanor.
  • Verify guest credit and establish payment methods.
  • Maintain accurate records of room availability and guest accounts.
  • Compute bills, process payments, and handle cash transactions.
  • Issue room keys and coordinate bellhop services.
  • Assist with reservations, cancellations, and guest inquiries regarding hotel services and local attractions.
  • Resolve guest complaints promptly and escalate to management as necessary.
  • Post charges to guest accounts for rooms, food, beverage, and other services.
  • Coordinate with housekeeping and maintenance teams to address any guest room issues.
  • Maintain a high standard of cleanliness and professionalism in the lobby area.

Qualifications

  • Previous experience in a front office or guest services role in a hotel environment (supervisory experience preferred).
  • Strong communication skills and a passion for guest service.
  • Ability to work well under pressure and handle multiple tasks at once.
  • Proficiency in hotel management software (e.g., Opera, Fidelio, etc.) and basic computer skills.
  • Ability to handle guest complaints with professionalism and tact.
  • Knowledge of hotel operations and procedures.
  • Strong organizational skills and attention to detail.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.


By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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