Front Office Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are thrilled to present an incredible opportunity to become part of the Ibis London Wembley family as our Front Office Manager.

In this pivotal role, you will oversee our Front Office and Group Reservations teams, leading with enthusiasm while embracing and reflecting the unique culture and values that define our hotel.

What We’re Looking For in You:

Be Original: We celebrate individuality and diversity. At Ibis, we encourage you to embrace your true self and provide the platform for you to thrive.

Be a Team Player: We believe in unity, supporting one another to deliver an exceptional guest experience. No challenge is insurmountable when we work together.

Love to Have Fun: Hard work is important, but so is creating joy. Let’s make every moment enjoyable for you, your team, and our guests. Together, we craft memories that last.

Make a Positive Impact: From small gestures that brighten someone’s day to contributing to meaningful causes, we believe in leaving a positive mark wherever we go.

Be Humble and Kind: We value openness, kindness, and the best ideas—no matter where they come from. We treat everyone with respect, fostering a supportive environment.

Dream Big and Believe: As bold thinkers and visionaries, we challenge the status quo, push boundaries, and embrace the possibility of change—even if it means learning from mistakes.

What You Bring to the Role:

To excel as our Front Office Manager, you will need:

Proven Experience: Prior experience as an Assistant Front Office Manager in a 3/4-star hospitality environment.

Leadership Skills: A natural leader capable of motivating and guiding teams to success.

Exceptional Communication: Outstanding interpersonal skills to engage effectively with colleagues and guests alike.

Operational Savvy: The ability to multitask, prioritize, and perform under pressure while maintaining meticulous attention to detail.

This is more than a job; it’s a chance to be part of a vibrant team where your efforts will shape memorable guest experiences. Are you ready to make an impact?

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Front Office Manager, you will become part of a friendly team of 30 talents. Our hotel offers 210 Ibis rooms, and a bar-restaurant.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.