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  1. Full-Time
  2. Permanent
  3. SOFITEL
  4. Rooms

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Sofitel Queenstown - Hotel & Spa, Queenstown, New Zealand

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REF43356P

Front Office Agent

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Company Description

Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to offer a one-of-a-kind, luxurious hotel experiences.


    Job Description

    Embody the spirit of hospitality and excellence, radiating warmth, elegance and personalised care to every guest

    • Ensure a professional and attentive service is provided and guest expectations are exceeded.
    • Respond to guest requests promptly, efficiently and courteously during reservations, arrival & check in, departure & check out, and throughout their stay.
    • With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive and in line with Sofitel service standards
    • Have the freedom and creativity to deliver memorable moments that provide treasured guest experiences.

    Qualifications

    • Previous Reservation/Front Office experience and five star luxury environment preferred.
    • Knowledge of Opera or other booking system preferred.
    • Full, clean valid manual driver’s license is preferred.
    • Have flexibility to meet hotel rostering needs with weekend and public holiday work.
    • You will need to hold working rights for New Zealand to be considered for this position.

    Additional Information

    • Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

    • We offer competitive pay with benefits 
    • Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2023 HM Award winner
    • Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
    • Daily staff meals provided.
    • Ongoing reward and recognition incentives and awards.
    • Opportunities for further development and worldwide career progression within Accor.
    • Work for a world-leading Global hotel company.
    • Refer a friend incentive
    • 24/7 free access to onsite gym
    • Free ski hire during our winter months
    • Wellbeing support, financial advisory discounts and Employee support programmes 
    • Our commitment to Diversity & Inclusion:

      We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

    Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

    When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

    LET YOUR PASSION SHINE

    We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

    LEARN ABOUT US

    Let your passion shine

    We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

    JOIN US
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