Front Desk Supervisor

Discover the Sofitel Sydney Darling Harbour.

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.

• Apply thorough working knowledge of the front office operations to include the front desk, porter’s desk, reception/cashiering procedures, one touch functions and reservations.
• To ensure that all staff are fully briefed of all ongoing matters within the Hotel and any special events that are planned.
• Supervision support and ongoing training to employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact.
• To be responsible for the Guest Services employees within your area of responsibility.
• Drive loyalty sign ups in line with AccorHotels regional targets, Hotel and Department specific targets and associated initiatives.
• Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assist in conducting training for all Front Desk employees.
• Direct daily front desk operations.
• Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate.
• Attend to credit problems.
• Ensure efficient and courteous porter service.
• Supervise front cashiers and help out with accounting problems.
• Hotel audits of Hotsos devices, emergency lines, radio
• Patrol and inspect public areas during evenings to make sure everything is in order.
• Control hotel duty keys and floats whilst on duty.
• Supervise and support of the Front Desk team.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Implement training programs for all employees, conduct induction and skills training.
• Perform any other duties as directed by the Front Desk Management.

• Highly motivated with excellent attention to detail.  
• Experience within a similar role. 
• Strong communication skills.
• Always display a professional appearance, representing our Sofitel brand. 
• Ability to work a rotating roster including weekends & public holidays.

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full Australian Working Rights is required for this role.