Front Desk Agent

Key Responsibilities:

Guest Services & Operations:

• Welcome guests warmly and provide a seamless check-in and check-out experience.

• Handle guest inquiries, reservations, and requests professionally and efficiently.

• Provide accurate information about hotel services, facilities, and local attractions.

• Ensure guest preferences and special requests are noted and fulfilled.

• Address and resolve guest concerns promptly and courteously.

Front Office Administration:

• Maintain accurate guest records and process payments securely.

• Operate the hotel’s property management system (Opera Cloud) efficiently.

• Coordinate with housekeeping and other departments to ensure room readiness.

• Handle cash, credit card transactions, and billing processes accurately.

• Assist in night audit procedures when required.

Brand Standards & Professionalism:

• Uphold Pullman Jakarta Indonesia’s brand standards and service excellence.

• Maintain a polished and professional appearance at all times.

• Ensure compliance with hotel policies, procedures, and security protocols.

• Promote Accor loyalty programs and encourage guest enrollments.

Qualifications & Requirements:

• Diploma or degree in Hospitality, Tourism, or a related field.

• Minimum 1-2 years of experience in a front office or customer service role, preferably in a hotel.

• Proficiency in English and Bahasa Indonesia; additional language skills are a plus.

• Strong interpersonal and communication skills.

• Ability to multitask and work in a fast-paced environment.

• Knowledge of Opera Cloud PMS or similar hotel management systems is an advantage.

• Flexibility to work shifts, weekends, and holidays as required.