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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Grand Mercure Dubai City, Dubai, United Arab Emirates

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REF45366M

Front Desk Agent

Region

MEA SPAC


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Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

Title: Front Desk Agent 

Reports To: Front Desk Supervisor/Front Office Manager 

Supervises: None  

General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival. 

Specific Responsibilities: 

  • Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.  Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 

  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. 

  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. 

  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. 

  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. 

  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. 

  • Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service. 

  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. 

  • Maintains a friendly, cheerful and courteous demeanor at all times. 

  • Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. 

  • Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales. 

  • Relays art exhibition information to guests. 

  • Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. 

  • Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. 

  • Performs other duties as assigned, requested or deemed necessary by management. 

  • Knows standard cash handling procedures and knowledge of computerized cash register systems. 

  • Must be fluent in English. 

  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 

  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. 

  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. 

  • Standard office equipment including but not limited to:  telephone, copier, cash register, PC, fax machine, and PBX machine. 

  • Must pass a background check. 

Education/Formal Training 

  • High School diploma or equivalent 

Experience 

  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.  

 

 

 


Qualifications

  • Knows standard cash handling procedures and knowledge of computerized cash register systems. 

  • Must be fluent in English. 

  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 

  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. 

  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. 

  • Standard office equipment including but not limited to:  telephone, copier, cash register, PC, fax machine, and PBX machine. 

  • Must pass a background check. 

Education/Formal Training 

  • High School diploma or equivalent 

Experience 

  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.  

 


Additional Information

A wonderful pre-opening property just 5 minutes away from Dubai Airport & 250 meter from GGICO metro station. 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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