- Full-Time
- Permanent
- Rooms
- ACCOR
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Grand Mercure Dubai City, Dubai, United Arab Emirates
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REF39343T
Front Desk Agent
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/
- Assist guests with check in and checkout, and other cashiering duties
- Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
- Handle guests’ mails, messages, and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Provide guidance and assistance to Guest Relations Assistant
- Meet, greet and provide rooming for VIP guests
- Attend daily briefings and relevant departmental and interdepartmental meetings
- Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
- Comply with hotel and department policies and procedures at all times
- Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
- Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
PERSONAL ATTRIBUTES
- Strong written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a multi-cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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