- Full-Time
- Permanent
- Food & Beverage
- ACCOR
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Pullman Rotorua, Rotorua, New Zealand
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REF40689K
Food & Beverage Supervisor
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
Are you passionate about creating memorable events and delivering exceptional service? Pullman Rotorua, is a premier hospitality destination in Rotorua, is looking for a dynamic and organized Conference & Events Coordinator to join our team!
Key Responsibilities:
- Supervise daily Food & Beverage operations, including restaurant, bar, and room service as well as conference and events.
- Lead and motivate the team to deliver outstanding customer service as well as giving regular feedback both formal and informal
- Assist in staff scheduling and ensure appropriate coverage during peak times.
- Ensure the highest standards of hygiene, safety, and food quality are maintained and Food Control plans are adhered to.
- Assist in training and developing of team members on service standards, menu knowledge, and drinks knowledge and customer interaction.
- Handle guest inquiries and resolve any issues to ensure a positive dining experience.
- Support the Food & Beverage Manager in inventory management, staff scheduling, and cost control and stock ordering
- Maintain a strong presence on the floor, engaging with guests and ensuring their satisfaction and gathering their feedback
- Handling cash and payments accurately and completing cash up at end of shift
- Monitor sales and revenue, implementing strategies to increase profitability.
Qualifications:
- Previous experience in a supervisory role within the Food & Beverage industry min 6 months in a Restaurant environment as well as conference & events
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- A passion for delivering exceptional service and guest experiences.
- Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
- Knowledge of food safety regulations and industry standards.
- As the role covers the service and supply of alcohol we are seeking an individual with a current LCQ and Managers licence
- Barista experience as well as bar and cocktail making experience
- 5* dining service experience dealing with Al carte service
What we offer;
- A supportive and vibrant working environment with great team
- Opportunities for professional development and career advancement
- Staff discounts on accommodation, dining, and other services
- Duty meals while on shift
Role is Full time 32 hours per week, $29.86 per hour
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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