Event Sales & Services Coordinator

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner.

The Event Sales & Services Coordinator is responsible for supporting the events sales and conference services teams with shared responsibilities across the department. This includes following up leads and inquiries to convert them into bookings, coordinating with vendors, suppliers and internal departments to fulfill client’s requests and prepare event documentation, including timelines, floorplans and schedules. The role involves close collaboration with the Director of Event Sales & Services, Director of Conference Services as well the Event Sales and Conference Services Managers, and other departments to meet and exceed client expectations and achieve goals and targets.

What you will be doing:

• You consistently offer professional, friendly and engaging service
• You establish and maintain effective working relationships with co-workers and supervisors
• Your passion for hospitality, and your enthusiasm for what you do are clear for all to see.
• You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble.
• Your glass is always half full and your positive energy is infectious.
• You are adaptable, and enjoy doing a variety of different things. You would never say ‘it’s not my job!’
• You work well under pressure, juggling tasks and prioritizing, so that you consistently deliver to a high standard
• You have an eye for detail and are committed to doing everything you can to get it right first time for our guests and colleagues
• You are constantly challenging the status quo and constantly thinking about how we can improve the way we do things and create and even better guest and colleague experience
• You are an expert in what you do best, and have the appetite to learn how to do new things
• You are self-motivated, and take ownership for driving your own performance , thriving on being trusted and being given freedom in how you do your job
• You work brilliantly with colleagues across the hotel so that we are one team delivering a seamless and memorable guest experience
• Perform all administrative duties in an organized manner and help maintain the event sales and conference services office orderly and efficiency at all times.
• Organize and maintain the event sales and conference services office files and records.
• Coordinate with other departments to ensure smooth office operations.
• Assist event sales & conference services Managers with daily office duties as instructed.
• Handle incoming telephone and email inquiries in a pleasant, courteous, and professional manner, ensuring that all pertinent information is noted accurately and communicated to respective Sales Managers.
• Other duties as assigned

What is in it for you:

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Hourly Rate: $31.97

Your experience and skills include:

QUALIFICATIONS   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous luxury hotel/resort experience preferred
• Strong administration and organization skills with a proven ability to juggle many tasks simultaneously in a busy work environment
• Familiar with and knowledge of Opera Sales and Catering or a similar Sales & Catering system
• Ability to interact with customers
• Multi-lingual skills are beneficial
• Hospitality diploma or degree an asset
• The potential to be a creative team player, possessing a high degree of professionalism, business acumen, energy and determination
• Able to set and meet deadlines with quality results
• Ability to be self-motivated in creating the most efficient systems for processing the required responsibilities
• Ability to make decisions, if needed, without guidance at times
• Must be able to work in a fast-paced environment, meet short deadlines and multi-task
• Must be able to type 40wpm
• Good telephone technique and etiquette
• Working knowledge of general office equipment, facsimile, Xerox and Microsoft Window

EDUCATION and/or EXPERIENCE

• Hospitality diploma or degree an asset
• Previous luxury hotel/resort experience preferred
• Previous experience working in an office setting
• Previous experience working in a detail oriented role

LANGUAGE SKILLS

• Fluent spoken and written English
• Multi-lingual skills are beneficial

MATHEMATICAL SKILLS

• Basic math

REASONING ABILITY

• Ability to perform tasks always with the best interest of the hotel in mind
• Ability to be self-motivated in creating the most efficient systems for processing the required responsibilities
• Ability to make decisions, if needed, without guidance at times

PHYSICAL DEMANDS   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for up to 8 hours a day
• Ability to walk, stand and bend intermittently

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements:  Must provide proof of current eligibility to be employed in the United States of America.