- Full-Time
- Permanent
- MERCURE
- Rooms
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, Santiago, Chile
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REF39475B
Encargada de Housekeeping
Region
Holding
This vacancy has now expired. Please see similar roles below...
Accor es uno de los principales grupos hoteleros del mundo. El grupo cuenta con 38 marcas y 5.000 hoteles en su cartera, incluidos Novotel, Ibis y Raffles. Cada una de las marcas hoteleras de Accor tiene sus propios valores y estándares que el grupo trabaja para mantener de manera continua y consistente.
Supervisar la limpieza y arreglo de las habitaciones y áreas comunes (sociales y públicas), garantizando los estándares de calidad solicitados.
Coordinar las actividades del equipo de mucamas y auxiliares de servicios generales, priorizando y distribuyendo tareas, conforme el plan de trabajo y ocupación de las habitaciones.
Atender a los huéspedes, solucionando problemas diversos, tales como, extravío de objetos, reclamaciones sobre limpieza, etc.
Ser un líder permanente en su área demostrando capacidad para gestionar los procesos de contratación, inducción, formación y temas contractuales (turnos, asistencia, horas extras, vacaciones, etc.) de su equipo. Junto con supervisar y coordinar a los colaboradores para la entrega de un servicio de acuerdo con los estándares de la marca. Además, de mantener un equipo comprometido y con excelente clima laboral.
Levantar necesidades y solicitar materiales de limpieza, cuando necesario, así como controlar su utilización, acompañando gastos y evitando desperdicios.
Realizar capacitaciones técnicas al equipo de mucamas y auxiliares de servicios generales para la estandarización de los servicios, junto a su superior.
Efectuar un seguimiento de la limpieza y arreglo de habitaciones y áreas comunes, junto con el check-list de equipamientos de lashabitaciones, verificando su funcionamiento e informando a las áreas correspondientes en caso de desperfectos.
2 años de experiencia minima en el puesto de trabajo
Estudios Hoteleros
Ingles Conversacional
Excel intermedio
Turnos rotativos
Gerencia en turno
Almuerzo y desayuno en el Hotel
Seguro Complementario
Beneficios Caja Los Andes
Beneficios Accor
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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