Duty Manager

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Who are we?

At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. 

What do we do?

Qantas Lounges and Sofitel Hotels & Resorts, the Luxury International brand for Accor Hotels, offers Lounge guests a new attitude for cosmopolitan business and leisure travelers visiting the Qantas Domestic and  International Lounges.  Our busy Lounge operation caters for Qantas's most valuable passengers every week. 

Reporting to the Lounge Manager, in this role you will be responsible for supporting and mentoring a diverse food and beverage focused team aimed to  create unforgettable service moments to our valuable Qantas Lounge guests.

Job Description

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality food and beverage service to our Qantas Lounge guests
• Supervision and support of all lounge food and beverage service
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate on the job training
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

Qualifications

• A passion for people, engagement and creating the next generation of hospitality leaders.
• Previous experience working in a similar role managing a team of 20+
• Ability to support and guide team members to reach operational expectations
• Exceptional interpersonal and problem solving abilities
• Strong computer skills 
• Exceptional communication and interpersonal skills
• Ability to work in a fast paced environment
• Due to airport schedules we will  require flexibility to work across a broad range of operational rosters  

Employee Benefits for your hard work! 

• Work with two iconic businesses and experience the buzz of the airport and the Lounges.
• Excellent working conditions & fantastic career opportunities 
• Accor accommodation and F&B discounts worldwide
• Free staff car parking onsite
• Delicious staff meal provided during each shift
• Access to staff duty-free store 
• Permanent position
• Qantas & Jetstar Discounts– Domestic & International Travel (T&C Apply)

You will be engaged to work under the Hospitality Industry (General) Award [MA000009] 

Note: Successful applicants will be required to undergo a Federal Police check at their own cost (Will be reimbursed once approved) in order to gain ASIC certification

If you would like to be a part of our team, please apply now.