- Full-Time
- Temporary
- NOVOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Novotel Bali Nusa Dua - Hotel & Residences, Kuta Selatan, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF51960A
Duty Manager
Region
MEA SPAC
The resort is only 20 minutes-drive from Ngurah Rai International Airport and Kuta area. Within 2 minutes walking distance to access the 18-holes championship Bali National Golf Club, 5 minutes-drive to Bali International Convention Center, Bali Nusa Dua Convention Center and the shopping and dining destination Bali Collection. Also strategically situated among famous tourist attractions and beautiful beaches such as Uluwatu Temple, Pandawa Beach and Padang-Padang Beach.
The hotel features 168 modern and spacious Deluxe rooms and comprehensive suites apartment style, which incorporate contemporary design and modern interiors equipped with kitchenette, living and dining room, generous private balcony and free Wi-Fi to suit your every need.
Job Purpose
This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
Primary Responsibilities
Front Office Operation
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Sign media and supervise shift handover procedures
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting, rooming, and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Ensure that front line staff complies with marketing techniques and maximizes sales
- Check billing instructions, monitor guest credit and act upon any discrepancies
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel
Team Management
- Provide department orientation and training of the hotel service standards, procedures and programs
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Motivates and provides a work environment which brings out the best in team members
Other Responsibilities
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Main Complexity/Critical issues in the Job
Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages will be an advantage
- Good working knowledge of MS Excel, Word, PowerPoint and Opera Cloud
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Novotel Visakhapatnam Varun Beach, Visakhapatnam, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Visakhapatnam
Job Category
Rooms
Description
Assist guests with check in and checkout, as well as other cashiering dutiesReview arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessaryWelcome guests on a
Reference
75e2a7b0-f78c-4cd7-a8b7-9407d62e500a
Expiry Date
01/01/0001
Salary
Location
Movenpick Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Rooms
Description
Guest Relations ManagerCan you bring your own personality, create a “magnifique” experience and naturally connect with guest and colleagues alike?We are looking for a Guest Relations Manager to join o
Reference
e57009e8-468e-4c88-99c2-9c97b5798832
Expiry Date
01/01/0001
Salary
Location
NOVOTEL NEW DELHI CITY CENTRE (Opening Soon), New Delhi, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
New Delhi
Job Category
Rooms
Description
Primary Responsibilities Operation Attend daily briefings and takes on daily assigned tasks Understand the difference in guest levels (VIPs) and Room Categories Clean and maintain areas of responsibi
Reference
6caf010c-2263-4917-b4a5-e02635dcae67
Expiry Date
01/01/0001
Salary
Location
Novotel Ahmedabad, Ahmedabad, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Ahmedabad
Job Category
Rooms
Description
The Guest Relations Team Leader is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty. All duties and tasks performed are to be procedurally corre
Reference
f5d62929-8fd6-4ce7-818c-0b8fc0a19cb7
Expiry Date
01/01/0001
Salary
Location
Mercure Melbourne Doncaster, Doncaster, Australia
Experience Level
Entry Level
Job Schedule
Casual
Brands
MERCURE
Job type
Permanent
Locations
Doncaster
Job Category
Rooms
Description
The Guest Service Agents are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes ch
Reference
576c0086-227c-47f5-a8a6-3fae6514f5db
Expiry Date
01/01/0001
Salary
Location
Swissôtel Chicago, Chicago, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Chicago
Job Category
Rooms
Description
WHAT YOU WILL BE DOING: You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - an
Reference
76ff7ce3-b12f-473b-9204-43b72854746e
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Rooms
Description
Title: Houseperson Reports To: Housekeeping Manager or Housekeeping Supervisor General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest sati
Reference
d4565b5e-de66-4648-9a24-b5b0be7fc7da
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Rooms
Description
Overnight Reservations & Royal Service AgentYour knowledge of the hotel when responding to guest telephone calls, emails and text messages will prove you truly are a Fairmont professional. As a Reserv
Reference
8daa4ee8-1fb1-4d7d-892f-c22036ddef44
Expiry Date
01/01/0001
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
Supervisor de Uniformed Services Desde una cálida bienvenida hasta una cariñosa despedida, como Uniformed Services cuidará a los huéspedes tan pronto como ingresen al Hotel, garantizando una impresió
Reference
3048a8d7-c38a-4087-b246-c0edeb7aa1dd
Expiry Date
01/01/0001
Salary
Location
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Jasper
Job Category
Rooms
Description
Starting Rate of Pay: $19.54/hr CADAs a Guest Services Agent with Fairmont Jasper Park Lodge, you have the opportunity to provide a warm and welcoming experience for our Guests. In this role you will
Reference
e53b9196-7134-42f2-b8b0-f5d5721a3d40
Expiry Date
01/01/0001