Distribution Project Manager

Orient Express

Orient-Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient-Express, with its original carriages reimagined as the new embassy of French luxury; La Dolce Vita Orient-Express, a train embodying the 'Made in Italy' way; Orient-Express Silenseas - the world’s largest sailing ship; and hotels coming to Rome and Venice. 

Progressively shaping the future of luxury hospitality, Orient-Express is focusing on employee journey and growth.

Are you ready to shape the future of Trains & Cruises through strategic system management and seamless integrations? We’re seeking a dynamic CRS Integration & Roadmap Manager to ensure our platforms deliver exceptional performance and drive every sale to success.

Purpose:

Distribution Project Manager will play a pivotal role in ensuring that the Orient Express Distribution team provides efficient, stable, and cutting-edge solutions. The position focuses on project managing integrations between the CRS and other systems, as well as developing new functionalities to meet evolving business needs across Sales, Marketing, and beyond.

Key Responsibilities:

• Roadmap Management: Oversee and drive the development and execution of the CRS roadmap, introducing innovative functionalities and integrations that align with strategic business goals.

• Integration Projects: Manage and execute integration projects involving Train and Cruise CRS with essential systems (payment, accounting, CRM, PMS, etc.). Define requirements, evaluate solutions, provide recommendations, and ensure successful project delivery.

• Brand & Product Support: Collaborate with the Trains & Cruises Brand and Product teams to support the seamless implementation of CRS, particularly during new product launches.

• Process Definition & Documentation: Work with Finance, Sales & Marketing, Distribution, and partners to define, formalize, and document processes needed for the effective Sales and Distribution of our products.

• Incident Management: Serve as the key liaison for resolving distribution incidents, coordinating with stakeholders to identify workarounds and solutions.

• Reporting: Report directly to the Distribution Director, providing regular updates on project progress, integration status, and resolution of incidents.

External Interactions:

• Trains & Cruises Owners: Engage with owners to understand their needs and ensure CRS solutions meet their expectations.
• CRS Providers: Coordinate closely with Trains & Cruises CRS providers for system integrations and issue resolution.
• System Providers: Interface with external providers of linked systems, including payment, accounting, CRM, and PMS, to ensure seamless operation.

• A Minimum of 3 years in a similar role or consulting firm, with expertise in CRS systems.
• Proficient in professional English.
• Knowledge of Train and/or Cruise distribution systems.
• Strong project management capabilities with a practical, autonomous, and proactive approach.
• Awareness of luxury market dynamics and customer expectations.
• Ability to effectively manage multiple stakeholders both internally and externally.
• Analytical mindset : Proficiency in understanding system details and issues, delivering high-level analysis and synthesis.
• Ability to handle short deadlines, particularly before sales launches for new products.