Director of Revenue and Reservations

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1. 1. This position is responsible for managing the daily operations of the Reservations Department to ensure the delivery of consistent outstanding guest service
   2. To manage and monitor all revenue streams for rooms
   3. Effectively manage and be in control of all inventory (transient, group, wholesale and other), and pricing strategy in all distribution channels included branded web, 3rd party sites and the GDS
   4. Work closely with DOSM in the process of promotion implementation, pricing and contracting
   5. Ensure that all distribution channels are optimized
   6. Manage yielding via all B2B and B2C distribution channels
   7. Monitor comp set STR and OTA’s rates change
   8. Participate to Fairmont Hotels/Accor Revenue initiatives
   9. Play vital role during monthly forecasting
   10. Play vital role during yearly Budget Process
   11. Works closely with DOSM and sales department for streaming Revenues
   12. Manage the weekly Revenue meetings
   13. Monitor that SOP’s for Complimentary rooms are followed
   14. Coordinate with Rooms department upgrades, OOS, etc. during peak periods.
   15. Promote and measure up-sell revenue
   16. Select, train and evaluate the performance of all Reservations and Revenue Colleagues
   17. Conduct all performance reviews on time
   18. Create department and individual incentive programs
   19. Ensure all reservation colleague concerns are addressed on a timely manner
   20. Ensure daily tasks and checklists for all reservation colleagues are completed
   21. Provide leadership, motivation, training and support to the Reservations and Revenue Department
   22. Conduct monthly department meetings and weekly briefings
   23. Ensure all Reservation Agents are well trained and informed of all rates, promotions and corporate programs
   24. Maintain a close and effective working relationship with all supporting departments
   25. Conduct regular audits of CRS, GDS, OTAs, Third Party Sites, and Property Manager to ensure accuracy in rates, packages, promotions and availability
   26. Participate in weekly revenue management meetings and report preparation
   27. Scheduling of the reservations staff in accordance with business demands while adhering to the payroll budget
   28. Set a leadership example for the department in professionalism and striving to exceed guest expectations on a daily basis
   29. Problem solving and coaching staff in situations to ensure that guest expectations are exceeded
   30. Attend pre-convention meetings as required
   31. Ensure the Reservations department consistently meets and exceeds the set KPIs
   32. Ensure the Reservations office adheres to all health & safety standards

• Higher education (tourism and hotel management)
• Experience in the relevant position
• Opera PMS Software, Opera Sales & Catering / Opera Sales Force Automation, Property Manager Knowledge of Microsoft Windows computer programs:
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must possess professional telephone etiquette and have an excellent command
• Fluent Azerbaijani, English; Russian language is an asset
• Strong team player who can work independently in a fast-paced environment
• Dynamic, willing to learn
• Have good sales and presentation skills
• Ability to manage multiple tasks at the same time
• Management experience would be an advantage.
• Strong analytical, organizational and creative thinking skills