Director, MIDDLE EAST& AFRICA Customer Care and Regional Procurement Centers of Excellence

About Accor

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive, and free, whether we are welcoming guests, connecting with our peers, or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose, and explore the endless opportunities in store.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.  

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"  

These highly effective professionals ensures both owners and hotel teams are satisfied with Accor GPO offer and work tirelessly to improve procurement program experience, adoption and engagement while growing Procurement’s leverage through development, deployment and leadership of Regional Procurement Centers of Excellence. They are problem solvers, road block eliminators and expert influencers

Main complexity / critical issues in the job

• Develop and execute on highly effective engagement and communication strategies with ‘the field’ to ensure understanding, consideration and awareness of key trends and business topics 
• Assess Accor solutions coverage, compliance rate and develop KPIs to measure Accor GPO performance that is in line with customer expectations
• Work closely with Brands’ Guest experience, Operations and Marketing teams to deploy solutions and gain top down support and sphere of influence
• Develop and Manage Regional Procurement Centers of Excellence in Focus cities / countries in line with L&L strategy
• Position may require up to 50% Travel

Few figures about the scope of action

• 60-75 properties to support regionally
• 2-4 direct reports and 5-10 total (once Regional Procurement Centers of Excellence are established)
• €100M-€150M in Spend

• 8+ years of progressive experience in a procurement related field
• Hospitality, retail, consulting and financial services industry experience preferred
• Strong people management and mentorship capability
• Flexible, Curious and Independent
• People leadership
• Strong Business Development  skills
• Strong analytics and data insights skills
• High degree of resilience

Our Culture #BeALLyouAreWithALLyourHeart 

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us. 

• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company. 
• We care for the world around us: our teams, our customers, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day. 
• All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority. 
• Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite. 
• We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible. 
• Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.