Dayforce Application Support & Training Analyst

At Accor, we go beyond being a global leader in hospitality—we embrace diversity, creativity, and individuality. Join us as you are, and find a role that resonates with your personality and aspirations.

We are committed to helping you grow and learn every day. We ensure that your work is purposeful, allowing you to explore limitless possibilities throughout your journey with us.

At Accor, you are the author of your own story, and together, we can reimagine the future of hospitality.

Our teams, known as Heartists®, bring together the best of hospitality. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

The Dayforce Application Support & Training Analyst will be accountable for analysis, configuration, validation, issue resolution, and training of our global HCM software platform, Dayforce by Ceridian.  A successful candidate will have the ability to build strong relationships across all levels while demonstrating superior customer service across Accor's NCA hotels.

Application Support (80%)

• Assist Accor’s NCA hotels, residential properties, and other business sites with configuration enhancements or issues including but not limited to:
  • rules and policies pertaining to scheduling, timekeeping, punch policies, time off entitlements
  • updates and maintenance of the site and on-site departments, jobs, and positions
  • updates and maintenance of payroll earnings and deductions codes
  • changes in legislative, regulatory and/or union rules
• Liaise with key stakeholders, 3rd level support staff (Ceridian, Users, IT staff, and Global support teams) as well as end-users to ensure at the system works at optimal levels of performance and availability
• Understand and respond proactively to business needs as they apply to the usage and support of restricted systems and/or applications
• Track change requests and evaluate need for system configuration changes
• Develop and maintain up-to-date training resources, tools, documented best practices and workshops for back office, end users and system administrators
• Create a yearly calendar to proactively schedule and address critical and/or reoccurring tasks (i.e. CBA negotiations, tax updates, year-end procedures, ACA reporting and filing)
• Conduct regular audits on the Dayforce system and current configuration to ensure compliance with federal, state/provincial, local laws, and company policy

 Projects (20%)

• Provide support in planning, testing and implementing application upgrades
• Works cross-functionally as appropriate to facilitate the roll-out and deployment of additional interfaces or integrations
• All Mergers and Acquisitions where system implementation is required

This role will be required to travel approx. 10%

Please note: We are seeking a Greater Toronto Area based team member to work hybrid in our Toronto Office. If you are based elsewhere in Canada your application may be considered for a remote working arrangement.

• Hands on experience supporting and maintaining Dayforce environments and applications
• 3-5 years’ experience with Dayforce – backend configuration
• Spoken / Written French is highly desirable
• A background in payroll processing an asset
• Must have strong analytical and problem solving skills
• Ability to handle complex business problems within the context of technical solutions
• Ability to manage multiple tasks and support calls with minimal direction
• Experience using MS Excel to combine, integrate and review data - comfort with the xml format a definite asset
• Experience using MS Teams and SharePoint to collaborate with other team members
• Exceptional time management and project management skills
• Ability to lead, collaborate & work effectively within cross functional teams
• Ability to simplify documentation and technical information for the larger non-technical audience
• Experience developing training guides, processes, and reference documents as well as delivering training workshops, webinars, and other learning tools
• Excellent people skills with the ability to communicate easily and effectively in multiple media and to all levels of the within the Corporate office and property sites.
• Ability to handle complex business problems within the context of technical solutions

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.