- Full-Time
- Permanent
- Rooms
- ACCOR
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Sofitel Shahd Al Madinah, Madinah, Saudi Arabia
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REF49566P
Concierge
Region
Luxury & Lifestyle
We are far more than a worldwide leader. We welcome and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine you as you are and you can find a jobtomorrow's hospitality. Discover the life that awaits you at Accor, visit
The knowledge of a great Concierge Agent is the expectation of our guests when staying at Hotels . Your ability to anticipate guests’ needs and make informed suggestions will ensure they have a truly memorable stay.
What you will be doing:
Reporting to the Guest Relations Manager, responsibilities include but are not limited to:
Offer professional, consistent, friendly and engaging service
Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
Providing accurate information about activities and dining in the hotel and area
Offering assistance to all guests in making reservations and arrangements for travel, dining, special request and activities
Serve as a liaison for guests by providing information relating to all aspects of the hotel
Maintain knowledge of the hotel’s emergency procedures
Maintaining good working relations with local businesses, restaurants and other hotel departments
Comply with all department policies, procedures, and service standards
Follow and proactively promote all health and safety policies and initiatives
Performing general office duties
Other reasonable duties as assigned
Your skillset includes:
Previous experience in a similar environment will be an asset
Must possess outstanding guest service skills, including professional verbal communication skills
Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
Strong interpersonal and problem solving abilities
Highly responsible and reliable, demonstrating initiative as required
Proven ability to perform under pressure in a fast-paced, team-based environment
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Your team and working environment:
Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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