Concierge

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The knowledge of a great Concierge Agent is the expectation of our guests when staying at  Hotels . Your ability to anticipate guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

What you will be doing:

Reporting to the Guest Relations Manager, responsibilities include but are not limited to:

Offer professional, consistent, friendly and engaging service

Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction

Providing accurate information about activities and dining in the hotel and area

Offering assistance to all guests in making reservations and arrangements for travel, dining, special request and activities

Serve as a liaison for guests by providing information relating to all aspects of the hotel

Maintain knowledge of the hotel’s emergency procedures

Maintaining good working relations with local businesses, restaurants and other hotel departments

Comply with all department policies, procedures, and service standards

Follow and proactively promote all health and safety policies and initiatives

Performing general office duties

Other reasonable duties as assigned

Your skillset includes:

Previous experience in a similar environment will be an asset

Must possess outstanding guest service skills, including professional verbal communication skills

Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)

Strong interpersonal and problem solving abilities

Highly responsible and reliable, demonstrating initiative as required

Proven ability to perform under pressure in a fast-paced, team-based environment

Frequent standing and walking throughout shift

Occasional kneeling, pushing, pulling, lifting

Your team and working environment:

Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.