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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Rixos Radamis Sharm El Sheikh, Sharm El-Sheikh, Egypt

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REF38263S

Chief Concierge

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Job Description

Concierge Operation

  • Assist guests with all inquiries, both hotel and non-hotel related
  • Attend shift briefings to ensure hotel activities and operational requirements are known
  • Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
  • Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
  • Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards
  • Consult Log Book for information/requests left by outgoing shift
  • Manage guests’ mails, messages, courier services and parcel postage as requested by guests
  • Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed
  • Receive telephone calls and take messages for guests who are out

Other Responsibilities

  • Be fully conversant with hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times
  • Diploma in Tourism / Hospitality Management
  • Minimum 1 year of relevant experience
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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