- Full-Time
- Permanent
- NOVOTEL
- Rooms
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Novotel Paris Charles-de-Gaulle Airport, Tremblay-en-France, France
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REF24110Z
Chef de brigade H/F
Region
Europe and North Africa
This vacancy has now expired. Please see similar roles below...
✈ L’équipe du Novotel Paris CDG Airport t’invite à rejoindre la Team Réception ! ✈
Situé idéalement au cœur de l’aéroport Roissy Charles de Gaulle, le Novotel Paris CDG Airport est un hôtel 4* de 201 chambres. Entièrement rénové, il dispose d’un restaurant, un bar, ainsi que 5 salles de séminaire.
La passion du client vous anime au quotidien, êtes réceptionniste confirmé(e) et souhaitez évoluez ? Ce poste est pour vous !
- Assure à la clientèle un accueil chaleureux en mobilité sur FOLS Mobile et veille à faire vivre à nos clients une expérience inoubliable de la réservation au check-out,
- Adopte les bons comportements et attitudes dans l'esprit de service Novotel et autour de ses valeurs : Modernité, Simplicité, Bien-être
- Communique avec son équipe toutes les informations nécessaires et s’assure de leur transmission,
- Gère la facturation, l’encaissement, les garanties et le fonds de caisse pendant le service,
- Répond aux différentes demandes des clients et assure leur suivi afin de garantir leur satisfaction client,
- Réalise les différents projets confiés par sa hiérarchie,
- Applique les procédures et politiques définies par la marque et l’hôtel,
- Fidélise le client en lui garantissant la qualité de la prestation qui lui est proposée,
- Connaît les services proposés par l’hôtel, informe le client sur sa demande et l’incite à les utiliser,
- Organise le temps du shift, la répartition des tâches, les pauses et s’assure du suivi,
- Travaille en étroite collaboration avec les services de l’hôtel,
- Veille à la propreté de son lieu de travail et au bon fonctionnement du matériel mis à sa disposition,
- 2 années d’expériences en réception minimum,
- Maitrise de l’anglais obligatoire et d’une seconde langue de préférence,
- Sens du service et de l’accueil,
- Force de propositions,
- Passion pour le client,
- Connaissance de FOLS,
- Très bon relationnel, une excellente communication (interne et clientèle),
- Capacité à travailler efficacement en équipe et sens de l’initiative,
- Sens du détail,
- Organisation et rigueur,
- Excellente présentation,
- CDI à temps plein (39h / semaine),
- 13ème mois,
- Epargne salariale,
- Mutuelle et prévoyance,
- Parking employé,
- Remboursement des 50% frais de transport,
- Carte ''Heartist'' donnant accès au réseau d'avantages et de promotions dédié aux employés Accor,
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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