Bartender

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Bartender
You are an ambassador for the exceptional service and cuisine that define our food and beverage experience. Your warm, personal attention and knowledge of our outstanding offerings make guests feel unique and valued.

Join us, turn moments into lasting memories, and grow your career with Fairmont Hotel Vancouver.

What’s in it for you:

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Competitive pay, starting at $21.79 per hour, increasing to $27.24 after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Consistently offering thoughtful, professional, and proactive guest service
• Having full knowledge of beverage lists, promotions, menu items, garnishes, and preparation methods
• Assisting guests with menu items in an informative, engaging, and helpful manner
• Mixing drinks and craft cocktails to standard while controlling and monitoring inventory
• Actively seeking dietary restrictions and allergies from guests and communicating to kitchen staff accordingly
• Handling guest concerns swiftly and graciously, offering remarkable recovery and a commitment to continuous improvement
• Ensuring service essentials, quality, and service standards are met throughout the guest experience, from arrival to departure
• Setting up mise en place, side stations, bar, and bar settings according to standards
• Supporting colleagues during service to ensure a consistent guest experience, including running food, refreshing beverages, and clearing/resetting tables when needed
• Setting furniture in the bar and lounge area in a consistent, clean, and inviting manner
• Ensuring accuracy in billing, promotions, and loyalty program offerings
• Following all safety and sanitation policies when handling food and beverages
• Performing all other duties as assigned

To be successful in this role we ask that you have:

• At least one year of experience in a high-volume, upscale restaurant with a service-oriented personality
• Previous experience in a luxury hotel environment is preferred
• The ability to remain calm, courteous, and focused on guest needs at all times
• Strong communication, interpersonal, and problem-solving skills
• Proven ability to multitask and manage competing priorities effectively
• Ability to perform well under pressure in a fast-paced environment
• A team-oriented mindset with the ability to collaborate cohesively with colleagues
• A high level of responsibility, reliability, and a commitment to impeccable grooming and professionalism
• In-depth knowledge of wine, spirits, beer, cocktails, and specialty coffees
• A valid Serving It Right Certification
• Flexibility to work a schedule that includes weekends, holidays, evenings, and rotating shifts
• Professional proficiency in both written and spoken English

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout the shift
• Frequent lifting and carrying up to 30 lbs.
• Frequent kneeling, pushing, and pulling
• Frequent ascending or descending ladders, stairs, and ramps
• Proven ability to carry three entrée plates or more at one time

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS