Banquet Server (On-Call Casual)

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Banquet Server
This position is for a passionate individual with excellent communication skills and a strong desire to offer the best Banquet experience while engaging with our guests.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Provide service to guests attending functions.
• Assist the house team in setting up function rooms and moving banquet assets/furniture
• Properly stock all convention equipment in appropriate areas as per the hotel standards
• Interact with guests during meal periods
• Flexible shifts including mornings, evenings and weekends
• Effectively handle guest concerns through empowerment, and report any irregularities to the shift supervisor
• Assist as server in other areas when needed
• Assist with guests regarding menu items in an informative and helpful way
• Work alone or as part of a team to cater to the needs of our group attendees.
• Follow outlet policies, procedures, safety protocols, and service standards
• Have full knowledge of beverage lists, promotions, menu items, contents, and preparation methods
• Carry out any other tasks as assigned

Your experience and skills include:

• High school graduate or equivalent vocational training certificate
• Previous experience as server in luxury setting required
• Wine and beverage knowledge required
• Of legal age to serve alcohol
• Food handler & TABC certifications required
• Excellent communication and organizational skills
• Full professional working proficiency in spoken English required, both verbal and non-verbal
• Computer literacy required for all new and ongoing training programs conducted virtually
• Strong interpersonal and problem solving abilities
• Proven ability to resolve guest concerns
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment, and without supervision
• Ability to multi task and work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

What’s in it for you:

• Paid time off
• 401K
• Complimentary Shift Meal
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