- Full-Time
- Permanent
- Rooms
- ACCOR
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Novotel São Paulo Morumbi, São Paulo, Brazil
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REF40003Z
AUXILIAR DE RECEPÇÃO
Region
Americas
This vacancy has now expired. Please see similar roles below...
"Por que trabalhar para a Accor? Somos muito mais do que um líder mundial. Recebemos você como você é e você poderá encontrar um emprego e uma marca que correspondam à sua personalidade. Apoiamos você a crescer e aprender todos os dias, garantindo que o trabalho traga propósito à sua vida, para que durante sua jornada conosco você possa continuar a explorar as possibilidades ilimitadas da Accor. Ao ingressar na Accor, você poderá escrever cada capítulo da sua história e juntos podemos imaginar a hospitalidade de amanhã. Descubra a vida que espera por você na Accor, visite https://careers.accor.com/ Faça o que você ama, cuide do mundo, ouse desafiar o status quo! #BELIMITLESS"
Recepcionar hóspedes/clientes no balcão, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclamações etc.), sob orientação. • Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo a entrega das chaves e encaminhando-os aos respectivos apartamentos. • Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os pagamentos, bem como montando/organizando os respectivos processos. • Assegurar o cumprimento aos procedimentos de recepção, bem como preparar os processos e procedimentos de “Auto-Controle” • Alimentar o sistema com as informações de reserva do cliente. • Efetuar a passagem de turno, seguindo, rigorosamente, os procedimentos preestabelecidos. • Realizar atendimento telefônico, seguindo os padrões da rede e da unidade. • Manter o arquivo da área devidamente organizado. • Executar outras atribuições correlatas de acordo com a necessidade da área.
Criatividade Solução de Problemas Contribuição para resultados Prazer em Servir Flexibilidade Comprometimento Dinamismo Trabalho em Equipe
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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