- Full-Time
- Permanent
- NOVOTEL
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Novotel Brisbane South Bank, South Brisbane, Australia
__jobinformationwidget.freetext.ExternalReference__
REF54992C
Reservations Assistant Manager
Region
MEA SPAC
Situated in the vibrant heart of the Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery.
Since welcoming our first guests in 2018, we've been dedicated to delivering exceptional, award-winning service and accommodation for both business and leisure travelers. Our ethos, "Hospitality is a work of Heart," drives us to create a warm and welcoming environment, ensuring our guests and team members feel valued and cared for.
At Novotel Brisbane South Bank, you'll have the chance to enhance your skills and elevate your career while helping to create memorable experiences for our guests.
We have the exciting opportunity to welcome a dedicated Reservations Assistant Manager to join the Front Office team on a full time basis. Reporting directly to the Front Office Manager, this role will be a champion to the reservations function, and will be pivotal in managing the hotels bookings to deliver exceptional guest experience. You will work in parallel to other Front Office Duty Managers, as well as train Guest Service Agents in the process of managing group bookings and room allocations, as well as processing commissions form third party bookings.
Key Duties:
- Respond to all service enquires daily in coordination with Revenue team to accurately quote product availability, rate, and hotel facilities.
- Assist with guest problems or queries and handle escalated complaints professionally and promptly.
- Prompt and accurate management of key financial tasks, such as processing of 3rd party booking commissions, booking payments, and refunds where necessary.
- Provide reservations specific training to other Front Office team members opportunistically, promoting a positive information sharing mentality within the team.
To be successful in this position, you will need to be able to demonstrate competence in the following areas:
- Hotel Front Office Experience: Demonstrated significant experience in hotel Front Office operations within reservations specific roles.
- Leadership and Communication Skills: Proven leadership capabilities, and exceptional communication skills in English; proficiency in additional languages is advantageous.
- Problem-Solving Skills: Strong critical thinking abilities and a guest-centric approach to creating memorable guest experiences.
- Systems Knowledge: Comprehensive understanding of Resaweb as well as Opera systems.
- Flexible Availability: Willingness to work various shifts, including mornings, nights, weekends, and public holidays as required.
Please note:
Only candidates with valid Australian working rights will be considered for this position, as we are unable to offer sponsorship at this time.
What is in it for you?
- Join an award-winning team that thinks outside the box!
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Learn Your Way Academie
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Sales & Marketing
Description
As the Sales Manager – Government for Sofitel Riyadh, you will be responsible for driving and managing government-related business opportunities and partnerships. This role requires a deep understandi
Reference
857caefa-4425-4dbb-82d8-f734e332f532
Expiry Date
01/01/0001
Salary
Location
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Sales & Marketing
Description
Job Overview:As a Sales Coordinator at Sofitel Riyadh, you will provide crucial support to the sales team, ensuring the smooth functioning of daily sales operations and contributing to the hotel’s pre
Reference
0fff6ecf-990f-4d1d-a491-fdf23eae16a3
Expiry Date
01/01/0001
Salary
Location
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Director
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Sales & Marketing
Description
This position is responsible for developing, implementing, and executing strategic marketing plans to attract potential guests and retain existing ones as well as management of collateral, special eve
Reference
6e4c80b8-f62d-4b2b-8837-505cd7f68d3a
Expiry Date
01/01/0001
Salary
Location
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Sales & Marketing
Description
To answer the calls with clear speech and pleasant voice.To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.To attract guests and to en
Reference
76dde6a4-3dd5-4828-a6d7-bbdd400e2d4e
Expiry Date
01/01/0001
Salary
Location
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Sales & Marketing
Description
Handle customer calls inquiries pertaining to room reservations, with a focus on revenue maximization and quality.KEY ROLES & RESPONSIBILITIESUnderstand the key principles of ACCOR’S Pricing Strategie
Reference
69601e9c-5b78-4f36-8882-89f82fbf09fd
Expiry Date
01/01/0001
Salary
Location
Fairmont Jakarta, Jakarta, Indonesia
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Jakarta
Job Category
Sales & Marketing
Description
Director of Revenue ManagementWe are seeking a visionary and analytical Director of Revenue Management to join our team at the five-star Fairmont Jakarta. As a key member of our leadership team, you w
Reference
736845fb-6c13-4f76-84b4-780239848c1b
Expiry Date
01/01/0001
Salary
Location
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Riyadh
Job Category
Sales & Marketing
Description
This role is to supports the Marketing & Communications department in carrying out various strategies and tasks. Compiles, analyses, and reports. This position will appeal to a highly motivated, flexi
Reference
4cfceb39-cc31-4149-86b5-0741c86182f9
Expiry Date
01/01/0001
Salary
Location
Hotel Woolstore 1888, Sydney - Handwritten Collection, Sydney, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sydney
Job Category
Sales & Marketing
Description
We are looking for a passionate and experienced Portfolio Revenue Manager ready to take their career to the next level: drive revenue growth across our iconic hotels and brands, optimize pricing strat
Reference
fb1ff9a0-1f31-44bb-8578-d794c8a902ef
Expiry Date
01/01/0001
Salary
Location
Peppers Marysville, Melbourne, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne
Job Category
Sales & Marketing
Description
We are looking for a passionate and experienced Portfolio Revenue Manager ready to take their career to the next level: drive revenue growth across our iconic hotels and brands, optimize pricing strat
Reference
f85e8a22-cda8-4b0c-83c3-53c8b8fc6f06
Expiry Date
01/01/0001
Salary
Location
Novotel Sunshine Coast Resort, Sunshine Coast, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sunshine Coast
Job Category
Sales & Marketing
Description
We are looking for a passionate and experienced Portfolio Revenue Manager ready to take their career to the next level: drive revenue growth across our iconic hotels and brands, optimize pricing strat
Reference
f40cbc45-e457-4cf3-bfc5-c42c162bbae7
Expiry Date
01/01/0001