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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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The Sebel Auckland Viaduct Harbour, Auckland, New Zealand

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REF30584O

Assistant Manager

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Company Description

Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you! The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West are looking for a dynamic and enthusiastic Assistant Manager to join our dedicated team.


Job Description

Inspiring and engaging. As Assistant Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

We are looking for a Assistant Manager to come join our small and dedicated team. If you love working in hospitality, and you’re looking for your next opportunity. A role with us could be the beginning of a new career.

This position reports directly to the Front Office Manager.

If you have a passion for service, attention to detail then we want to hear from you!

Key Duties:

  • Actively participate in weekly Front Office meetings, where possible, respecting the confidentiality of issues, which may be discussed formally or informally.
  • Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
  • Totally conversant PMS and balance procedures. Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office Manager.
  • Complete computer system backups and save in accordance with finance policies and procedures.
  • Supervision of night lobby services, ensuring guest arrivals and departures are as efficient as possible.
  • Be aware of room availability and sensitively manager overbooking situations where late night “bumping” is required.
  • Ensure telephones are answered promptly and professionally following service procedures
  • Ensure the cleanliness/neatness of the hotel including back areas by monitoring night cleaning activities
  • Programme wake up calls ensuring these are received. Order newspapers as necessary.
  • Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency such as fire, armed hold up or bomb threat in accordance with procedures laid down in emergency policies and procedures
  • Research, recommend and liaise with the Front Office Manager regarding procedures to improve the overall efficiency of the department.
  • Report immediately to the Front Office Manager or RDM unusual occurrences or security issues, ensure correct documentation has been completed
  • Ensure maintenance requests are completed and forwarded to AM shift Assistant Manager. Call Chief Engineer in emergencies.
  • Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson

Qualifications

  • Service focused personality is essential and previous leadership experience required
  • Prior experience working with Opera / opera cloud is required
  • Proven ability to build and maintain good relationships with all stakeholders
  • LCQ Certificate
  • Valid Managers Certificate
  • Valid First Aid Certificate
  • Minimum 12 months’ work experience in a similar position
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance
  • Strata property experience is required

Does this sound like you? Apply now!

40 hours per week over a rotating roster with a rate of $29.00 per hour.


Additional Information

  • Accelerate Your Growth: Unlock Accor Academy for career advancement.
  • Your Time, Your Way: Flexible schedules for work-life balance.
  • Live the Experience: Exclusive Accor Heartist Benefits worldwide.
  • Bring Your Mates: Earn a referral bonus by referring friends.
  • Perks That Matter: Uniform provided, global discounts.
  • Support & Wellness: Access to our Employee Assistance Program.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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