- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Noosa Pacific Resort, Noosa Heads, Australia
__jobinformationwidget.freetext.ExternalReference__
REF43803S
Assistant Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Belong in a place where you can be yourself and love what you do. Join our resort community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
As Assistant Manager, you will oversee the daily operation of the Front Office and Concierge teams, whilst also supporting the Guest Experience, Reservations and Night Audit functions. Your duties will include;
- Effective supervision of all guest arrivals and departures; ensuring guest service standards are maintained throughout the guest's stay.
- Utilization of Opera software, ensuring accuracy in use and a range of reports are produced to meet operational needs.
- Supervision of lobby services (including Concierge and lobby table service), ensuring guest arrivals and departures are as efficient as possible.
- Regular liaison with Engineering and Housekeeping departments, ensuring requests are completed quickly, focusing on guest needs as a priority.
- Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.
- Ensure public areas are clean and well presented with regular monitoring.
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
- Assume responsibilities as Chief Fire Warden, and primary First Aid officer as required.
- Openly communicate with staff, ensuring regular training and feedback is provided.
Our ideal candidate is someone who:
- Has 2+ years previous leadership experience in a hotel Front Office department.
- Has a passion for providing an exceptional guest experience.
- Able to work a flexible 24/7 rotating roster including mornings, nights, weekends and public holidays.
- Experience with Opera desirable.
- First aid and Responsible Service of Alcohol certifications desirable.
A competitive annual salary of $75,000 plus superannuation, plus access to Accor benefits is on offer for the right candidate.
When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…)
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Raffles Singapore, Singapore
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incide
Reference
7366fff1-e480-40a1-8222-070dce5ee96c
Expiry Date
01/01/0001
Salary
Location
ibis Strasbourg Centre Historique, Strasbourg, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Strasbourg
Job Category
Rooms
Description
La.e Responsable d’étages intervient dans la gestion administrative et opérationnelle du service des étages (lingerie, chambres, lieux communs). Elle accompagne le personnel chargé de l'entretien dan
Reference
69566282-5139-4c72-8f8d-304681e6b47a
Expiry Date
01/01/0001
Salary
Location
Mercure London Bridge, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
London
Job Category
Rooms
Description
As our next Reception Team Leader, you…Would describe yourself as a committed manager with human knowledge, a distinct personality and someone who can work in a structured way. In short: You take care
Reference
b9f9ecf5-a3fd-47c0-ace6-15a713705492
Expiry Date
01/01/0001
Salary
Location
Movenpick Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Rooms
Description
HK Supervisor We are looking for dynamic and energetic Supervisor to join us in our team.What you will be doing:You’ll support the entire housekeeping team in their work and will be paying close atte
Reference
06c3d91d-cf34-42ad-aa8b-29ac9fcceaf0
Expiry Date
01/01/0001
Salary
Location
Mercure Roma Centro Termini, Rome, Italy
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rome
Job Category
Rooms
Description
Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable exper
Reference
79e9d037-819a-4346-89ce-189536f7fdcb
Expiry Date
01/01/0001
Salary
Location
Novotel York Centre, York, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
York
Job Category
Rooms
Description
Duties Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).This also includes the management of PCO group b
Reference
18687bb6-0cc3-4bb2-8554-ebf65b9bc708
Expiry Date
01/01/0001
Salary
Location
Hotel Mondial am Dom Cologne - MGallery, Cologne, Germany
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Cologne
Job Category
Rooms
Description
So machst du unser Haus zu etwas Besonderem …In Deiner Funktion bist Du der Gastgeber und sorgst für einen reibungslosen Ablauf des GastaufenthaltesDu bist in alle Etappen des Gastempfangs involviert
Reference
2ff3cf34-41b4-404f-90a1-e2a10bf81375
Expiry Date
01/01/0001
Salary
Location
Novotel Abu Dhabi Al Bustan, Abu Dhabi, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Abu Dhabi
Job Category
Rooms
Description
Ensure guest history database maintenance systems are in place.Ensure all rooms related areas comply to brand standards.Fluency in Arabic (spoken and written) is required to effectively communicate wi
Reference
64138012-653b-4837-8a5a-dba5e078854e
Expiry Date
01/01/0001
Salary
Location
Alwadi Hotel Doha - MGallery, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with t
Reference
daaeb7c5-9bf8-4a8c-b228-07d6b1b4aad2
Expiry Date
01/01/0001
Salary
Location
Novotel Chennai Chamiers Road, Chennai, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Chennai
Job Category
Rooms
Description
Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary Welcome guests on
Reference
556989d6-11b7-4117-b9a4-d36b6270a4e2
Expiry Date
01/01/0001