1. Full-Time
  2. Permanent
  4. Administration & Support


Fairmont Château Lake Louise, Lake Louise, Canada



Assistant Manager - Colleague Services


Luxury & Lifestyle

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
  • Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
  • Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
  • Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
  • Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Job Description

Colleague Services Assistant Manager

Working within the Colleague Services division at Fairmont Chateau Lake Louise, the Colleague Services Assistant Manager is a critical position delivering on our employee service promise; providing the best possible living experience for our residents. Build and foster strong community by engaging with residents, utilizing a diverse range of assets rental accommodations, leading and empowering a team of employees, and working alongside a management team committed to excellence.

What you will be doing:  

  • Deliver excellent, thoughtful, and emotionally intelligent service to our staff and residents
  • Lead, develop, manage, and inspire a team of 10-12 Colleague Services Agents. Ensuring team members are trained and have completed their Job Task Checklists
  • Navigate and assist residents with resident to resident relation issues, acting with empathy, privacy, and professionalism.
  • Work with the maintenance team to manage and maintain the property assets
  • Assist with the employee arrival experience, ensuring each new resident is provided with adequate, clean and well maintained housing
  • Communicate, administer, and enforce policies and procedures outlined in the Colleague Housing Handbook & lease agreements with all residents
  • Facilitate daily housing operations including: assigning daily duties, managing the housing inbox, liaising with employees and residents, daily briefing, and inspecting work completed by employees
  • Liaise with Human Resources, Security, and Executive members, to maintain communication of resident relations, and to ensure support and assistance is acquired
  • Assist with departmental administration; lease agreements, rent payments, employee and resident documentation, health & safety programs, uniform programs, payroll, resident waitlist and unit assignment, and mail processing
  • Work with the leadership team to achieve the annual departmental goals, assisting with the creation and implementation of action plans to address and improve results from the Employee Engagement Survey, and Colleague Services
  • Participate and support long term strategic planning for employee housing
  • Ordering supplied and maintaining inventories, while adhering to annual Colleague Services budgets and monthly forecasts
  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives
  • Coordinate and oversee all recycling collection, sorting, removal, supplies and upkeep of recycling rooms and bays
  • Liaise with the Grounds Department for vehicle maintenance and inspections
  • Conduct audits of Housing records and Rent Manager
  • Promote safe working practices and proper use of PPE
  • Learn and effectively oversee all other areas of department in the absence of co-leaders and managers
  • Adhere to all hotel environmental policies and initiatives
  • Carry out any other tasks as assigned


  • Two years supervisory or management experience required with a proven ability to effectively interact with senior leadership, peers and employees
  • Ability to manage changing and challenging situations, and work with sensitive, confidential information
  • High computer literacy, with experience in Microsoft Suite, and troubleshooting required
  • Self‑motivated, with the ability to make effective decisions, and effectively introduce new processes and standard operating procedures
  • Occasional physically demanding duties in residence and outdoors - encompassing standing, walking, bending & lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Working knowledge of Alberta Employment Standards and Residential Tenancy Act an asset
  • Knowledge of property management systems, such as Rent Manager, accounting & procurement systems, payroll systems, inventory systems an asset

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

  • Fast-paced, upscale, luxury hotel
  • Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections   

Additional Information

Visa Requirements: Applicants must be legally authorized to work in Canada. 

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


Browse Jobs