- Full-Time
- Permanent
- FAIRMONT
- Rooms
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Fairmont Empress, Victoria, Canada
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REF54516H
Assistant Housekeeper Full time
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Recognized as the #2 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.
The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.
What is in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Opportunity to develop your talent and grow within your property and across the world!
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
- Access to our company-matched Defined Contribution Pension Plan (DCPP)
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
- Hourly par rate of $24.87 to $28.42
What you will be doing:
- Acts as the key contact for the Room Attendants, ensuring information is communicated, procedures are in place, standards are met and challenges are resolved
- Inspects VIP arrivals and stayovers, All Accor Members arrivals and follows up on special VIP and FPC requests
- Performs routine inspections on Room Attendants, relating to corporate room standards and provides assistance or support to make necessary corrections
- Handles general inquiries by Room Attendants regarding guest requests and may provide information concerning daily operation of overall housekeeping department.
- Assist the Senior housekeeper with daily duties to ensure efficiency and effectiveness of the housekeeping operation
- Ensures Fairmont standards are met and exceeded
- Other duties as assigned
- Hourly pay rate of $ 24.87 to $28.42
Your experience and skills include:
- Fluency in English (verbal & written) essential
- High school diploma preferred, or equivalent
- Housekeeping environment
- Proven training skills
- Experience with hotel Property Management System, Micros-Fidelio desirable
- Proven ability to help motivate change
- Must be proactive with a meticulous eye for detail
- Strong organizational, supervisory and communication skills
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guest
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
- Impeccable grooming and presentation
Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking
- Frequent ascending or descending ladders, stairs and ramps
- Occasional bending and kneeling
- Occasional carrying and lifting up to 20lbs
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
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initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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